ATIC Accessibility

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Overview

General

Accommodation

Common Areas

Business Overview

The business has the following products/services available

Accommodation

Our business caters for the following disability types:

Blind or low vision

Deaf or low hearing

Limited mobility

Wheelchairs or mobility scooters

Food allergies or intolerances

Cognitive or people on the Autism Spectrum

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Our forms have high contract boxes and submit boxes

Emergency Management

The business has an emergency management and evacuation plan for guests with a disability

Emergency and evacuation procedures are explained on arrival

Guests with disabilities are noted in the guest log book for emergency and evacuation purposes

Communications

Our website meets WCAG 2.0 accessibility standards

Our business offers the following alternative communication methods

Plain English

Magnifiers

Not specified

There is easy to read signage and information (e.g. menus and emergency information)

There are Picture boards

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We communicate with our guests through: email, SMS, phone, guest feedback, electronic files and printed documents at the properties.

Guide Dog and Service Animals

The business provides a secure area with shade and water for service animals

The business provides a toilet area for service animals

Bowls, bedding, etc. are provided for service animals

The business provides the following services for services animals:
None of our accommodation is pet friendly, however, we understand the legal oblications in relation to assistance animals. If a guest is travelling with an assisting animal, a sleeping mat, a drinking bowl and designated outdoor areas are indicated, so the service animals do not interfere with wildlife in Regional Tasmania (Coles Bay and Bruny Island) and or with endangered native fauna of Bruny Island.

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

Booking information and websites are compatible with screen readers

Information and maps are available in written form

A familiarisation tour

Keys are available for each guest

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
All our accommodation is self-contained. This means, the guest arrives at their own pace and without having to wait. Directions, access codes and further indications are provided in advance to their arrival date, so guest can plan and prepare for their stay.

In addition, the following further information can assist guests

Guests are asked prior to their arrival, if there are any accommodations we should make to allow a more comfortable stay: Hi (guest name), We’re so excited to welcome you to your stay with us! 🌿✨ Our team has carefully prepared the space using organic essential oils and eucalyptus oil on the floors, surfaces, and bed linen to create a fresh and relaxing environment. We’ve also set the jazz channel on to greet you when you arrive. 🎶 If you’d prefer to opt out of any of these touches or if there’s anything else we can do to make your stay more comfortable, please don’t hesitate to let us know — we’re here to make your time as pleasant and hassle-free as possible. Wishing you a wonderful stay! Monica Also, Communications shared in advance to guests include but are not limited to: electronic compendium with detailed and graphic instructions on appliance operation; a map of the location and clear directions on how to get into the property; access codes shared the day before to avoid missing information due to lack of reception; an emergency and evacuation plan; timetables of the ferry to Bruny Island; location and name of suitable places for them to buy food, drinks and fresh produce (these prioritise the small independent local businesses in the close proximity to Bruny Island), etc.

Cognitive Impairment Support

Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)

A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance

The 'social script' is available in word and other editable formats

Quiet periods or early opening times for people on the Autism Spectrum

A space for parents and children on the Autism Spectrum

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Designated disabled parking bays

Level or ramped access from the car park to the entrance

The accessible entrance is clearly signed from the parking bay

The public transport services available are:

Guest are provided with travel distances to and from Coles Bay so they can plan and prepare for their trip. Also, with detailed schedules, timetables and relevant information for the Bruny Island ferry, including arriving and departing timetables, frequency, etc.

Internal Spaces

Tableware/glassware contrast with the table surface or table cloth

External Paths

External paths of travel have the following amenities are in place

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)

Pathways are wider than 900mm

There 3 successive steps or less on any path or at any doorway

Any paths having steps are clearly identified as non-wheelchair accessible

Step free routes clearly signed

In addition, the following further information can assist guests

Each property layout differs. and The properties with stairs clearly state in the listing their suitability for kids, reduced mobility or others. and Properties that are suitable for kids, families with elder travelers or mobility reduced are on a flat path or doorway.

Steps

Steps have the following amenities are in place

There are steps.

Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)

All steps or staircases have enclosed risers

The underside of all staircases are enclosed or protected to a height of at least 2 metres

Handrails fitted to all open sets of steps

Handrails extend 300mm beyond the top and bottom step

Where steps are present are there three steps or less

Ramps

Ramps have the following amenities are in place

There are ramps.

All fixed ramps are 1:14 or less

Long ramps (more than 10m) are 1:20 or less

Bedrooms

The bedrooms have the following facilities/amenities in place

There are 1 property is suitable for guests who use a wheelchair, and 3 more are suitable for guests with reduced mobility. rooms available to guests who use a wheelchair

Bedroom furniture can be re-arranged on request

1 King bed split into two single beds

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Room Amenities

Lower hanging rails are in wardrobes

Additional Information from the business

For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation:
Evacuation instructions are communicated by SMS, if guest is unreachable, there is a safety protocol in place to attend the property by car or boat and bring guests to safety.

Televisions are equipped with closed captioning capability

Vibrating alarm clocks

Room phones are hearing loop compatible

Room phones have volume control

Room phones have a visual ringing indicator

Room phones are capable of sending and receiving an SMS

There is contrast between the walls, skirtings, floor and furniture

There is a clear path through the room

The edges of all furniture and fixtures are rounded

Wardrobe handles are a contrasting colour to the doors and draws

Housekeeping procedures instruct staff not to reposition furniture that has been moved

Doors open fully against the adjoining wall

There is a clear opening at least 850mm wide

There luggage racks for at least two suitcases

There at least one chair with rigid arms

Wardrobe and drawer handles are easy to grip

The bedside lamp switch is easy to reach from the bed

There is at least 850mm clear space beside the bed

The bed height is no higher than 680mm from the floor

There is at least 130mm clearance under the bed

The business offers a range of non-allergenic bedding

Non-allergenic cleaning products are used

Bathrooms

The bathrooms have the following facilities/amenities in place

All heating appliances and hot water pipes are protected or insulated

All shower, bath and basin taps are clearly differentiated between hot and cold

Fixtures and fittings have rounded edges

The hot water is thermostatically controlled to 41 degrees

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

There is a minimum of 1400mm of clear space in front of the toilet

The toilet seat is 460mm above the floor

A range of non-allergenic toiletries are available

There is a roll-in shower with fold down fixed seat or a shower chair

There is a portable shower head on flexible hose

A door is fitted to the shower

A door is fitted to the showers with an outward swing at minimum width of 900 mm

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