Emergency Management

     Emergency and evacuation procedures are explained on arrival

      There are visual device/s to alert occupants to evacuate.

      Exit signs are clear and easy to see

      Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
All furniture is built in and large furniture is not positioned near any entrance/exit

      Exits and access to exists are greater than 900mm

      Exit doors are able to be opened by all occupants

      Exits to the emergency evacuation point does not include stairways

      The evacuation point is clearly marked by a sign

The business identifies guests who need additional assistance should an emergency occur by:
At Box Hill Esperance, like most accommodation or hospitality businesses, identifying guests who may need extra assistance during an emergency is typically handled through a few standard practices: 1. Information at Check-in Guests are often asked to voluntarily disclose any mobility issues, medical conditions, or special needs when they arrive. This can be done: During booking (online or by phone) At reception during check-in 2. Booking Records & Notes Staff may record notes in the reservation system about guests who: Use wheelchairs or mobility aids Have hearing or vision impairments Require carers or assistance animals 3. Visible Indicators Without being intrusive, staff may also identify needs through: Mobility aids (wheelchairs, walkers) Assistance animals Requests for accessible rooms or ground-floor accommodation 4. Communication with Guests Staff are usually trained to: Ask if guests would need help in an emergency Explain evacuation procedures clearly Ensure guests understand alarms and exits 5. Emergency/Evacuation Plans Properties often maintain: A list or awareness system of guests requiring assistance Assigned staff responsibilities to help those guests during evacuation 6. Signage & Accessibility Features Things like: Accessible rooms Visual alarms or clear signage also help identify and support guests who may need assistance.

The procedure for assisting guests who need assisted rescue is:
Meet and greet on arrival and communication of what is needed by us as hosts.