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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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ACCOMMODATION
- Bedrooms
- Bathrooms
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COMMON AREAS
- Swimming pools, spas and waterparks
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FOOD AND DRINK
- Dining Spaces
to view the full report.
Overview
General
Accommodation
Common Areas
Food & Drink
Business Overview
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
QTAB-lockup-wheelchairs-rgb
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
www.knottscrossing.com.au
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Shady surrounds. Dogs can be walked on leash. Service dog can come to the Restaurant and in the Reception area.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A step free map/guide
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
People with disabilities will be prioritised at the Reception if they attend with a wheelchair. We will come from behind the desk to ensure they can sign their paperwork and provide credit card or payment details. Support to get to the guest room is available if required. KCR also has a large Lobby, adjoined to the Reception and guests can wait in this area if required.
In addition, the following further information can assist guests
Wheelchair ramps are fitted around the property. Swimming Pool grab rails are in the Main Pool. Disabled carparking outside the front of the Restaurant.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
Nil
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
In addition, the following further information can assist guests
Nil
Lifts
In addition, the following further information can assist guests
Nil
Internal Spaces
Clear and unobstructed routes through and between buildings
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
In addition, the following further information can assist guests
Nil
Public areas
The public areas have the following amenities in place
Display units, Televisions, Video displays etc. are open captioned
Seating
In addition, the following further information can assist guests
Nil
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
Step free routes clearly signed
In addition, the following further information can assist guests
Nil
Steps
Steps have the following amenities are in place
In addition, the following further information can assist guests
Nil
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Ramps have a raised edge of at least 100mm
In addition, the following further information can assist guests
Nil
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 900-920mm mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
There is a registered changing places facility
In addition, the following further information can assist guests
Nil
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 4 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Not specified
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DisRoomEntrance
Bathrooms
The bathrooms have the following facilities/amenities in place
A door is fitted to the showers with an outward swing at minimum width of 900 mm
Swimming pools, spas and waterparks
Beach or pool wheelchairs
Unisex change facilities with an accessible toilet
The park map includes a step free route
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PoolRailsPoolb
DisabilityBathroomMainPool
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DisabledChangeRoomToiletMainPool
DisabledEntrancetoReception
DisabledEntrancetoRoom
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DisabledRamptoPool
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Dining Spaces
The dining spaces have the following facilities/amenities in place
Sample menu is available here -
https://irp.cdn-website.com/325fbff7/files/uploaded/NewMenuFeb2024-48910a14.pdf