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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
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COMMON AREAS
- Swimming pools, spas and waterparks
- Parks and gardens
to view the full report.
Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are visual device/s to alert occupants to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
We are onsite managers and keep a close eye on the resort to ensure that it is fully operational at all times
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The business identifies guests who need additional assistance should an emergency occur by:
We are a small team and are aware of any guests who have special needs and may require assistance in an emergency situation
The procedure for assisting guests who need assisted rescue is:
Our team is on hand and available to assist where necessary in an emergency situation.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://www.paradiselinks.com.au/resort/accessibility-guide/
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Should service animals accompany a guest, we will make appropriate arrangements for the comfort and safety of the animal based on the accommodation type booked by the guest.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A clipboard to allow check-in/ticket purchase whilst seated
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A step free map/guide
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We genuinely listen to our guest's specific needs and will ensure our housekeeping team is notified if a guest requires their accommodation earlier for any reason and we will use our best endeavours to ensure the guest is accommodated as soon as practically possible. We also have comfortable seating in reception.
In addition, the following further information can assist guests
We request that guests with special needs contact us prior to booking where possible to discuss their specific circumstances (eg walk in shower, ground floor apartment or assistance with luggage).
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Level or ramped access from the car park to the entrance
The public transport services available are:
We do not have public transport in Port Douglas, but can assist guests with booking local shuttle services
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
As above, we recommend that guests contact us prior to booking if they have any special requirements during their stay
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
In addition, the following further information can assist guests
Guests are requested to please see reception if they require any special assistance during their stay.
Steps
Steps
There are steps.
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
In addition, the following further information can assist guests
Guests who are unable to use steps are recommended to contact us prior to booking so that a ground floor accommodation is made available for the guest.
Ramps
Ramps have the following amenities are in place
There are ramps.
Temporary ramps are available
Temporary ramps are in place for the duration of the guests stay
In addition, the following further information can assist guests
It is recommended that guests contact us prior to booking if they have special needs so that we can make suitable arrangements for them during their stay.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests
We have a toilet at reception for guest use. However, it may not be ideal for wheelchair use.
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 1 fully accessible hotel room/apartment on the ground floor for wheelchair use. 3 x 4-bed villas and 2 other apartments which may be suitable, having a ground floor bedroom with walk in shower. rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Accessible Links Room 5
Room Amenities
Lower hanging rails are in wardrobes
Additional Information from the business
For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation:
In an emergency situation, we can knock loudly and enter the accommodation with the master key if necessary.
Televisions are equipped with closed captioning capability
Vibrating alarm clocks
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
There is at least 130mm clearance under the bed
Non-allergenic cleaning products are used
In addition, the following further information can assist guests
As previously mentioned, it is always recommended that guests contact us prior to booking if they have any special requests or require special assistance and we will do our utmost to accommodate their specific requirements.
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
Accessible Links Room 3
Accessible Links Room 2
In addition, the following further information can assist guests
As above, guests should contact us to discuss specific requirements so that we can accommodate their needs, as far as possible.
Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available
The park map includes a step free route
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Accessible Links Room Ramp
car park
entry.JPG
path
paths 2
reception area
stairs
swimming pool 1
swimming pool 2
reception toilet
In addition, the following further information can assist guests
As detailed above, we recommend that guests contact us to discuss their specific requirements.
Parks and gardens
The following parks and gardens amenities are available
There is a step free map
This map is available online
https://www.paradiselinks.com.au/resort/
Accessible picnic tables
Accessible BBQs
495925153_1255673633227643_4261446783655686333_n
In addition, the following further information can assist guests
As detailed above, we recommend that guests contact us to discuss their specific requirements.
Handrails and stairs are built as per state/territory building code.
Slip resistance surfaces are used.
A handrail is available and at 865-965mm in height.
The handrail is continuously graspable along entire length at least one side.
stairs