ATIC Accessibility

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Overview

General

Tour/Transport

Accommodation

Common Areas

Food & Drink

Business Overview

The business has the following products/services available

Tour/Transport

Accommodation

Food and Drink

Our business caters for the following disability types:

Limited mobility

Wheelchairs or mobility scooters

Food allergies or intolerances

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Our website supports Screen Readers

Our forms have high contract boxes and submit boxes

Emergency Management

Exit signs are clear and easy to see

Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
Policies for staff and training.

Exits and access to exists are greater than 900mm

Exit doors are able to be opened by all occupants

Exits to the emergency evacuation point does not include stairways

The evacuation point is clearly marked by a sign

The business identifies guests who need additional assistance should an emergency occur by:
Through the booking process at time of booking.

The procedure for assisting guests who need assisted rescue is:
Staff are onsite to respond and assist all guests during a crisis

Other Information

For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair

Guide Dog and Service Animals

The business provides a secure area with shade and water for service animals

The business provides the following services for services animals:
Full access to grounds and resort common areas

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

Booking information and websites are compatible with screen readers

There is a reception/public entryway.

Seating available at reception

Large print information sheets and registration forms

A familiarisation tour

Keys are available for each guest

Luggage assistance

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Seating is provided at reception area, additional seating for long waits is provided in the ramped air conditioned restaurant with access to cool water and accessible bathrooms.

In addition, the following further information can assist guests

Cape York Peninsula Lodge is located in an Aboriginal Community in a remote part of Far North Queensland (Cape York). The area is subject to high temperatures and flooding and as such, roads and paths require frequent maintenance to repair erosion. The Lodge itself has well maintained paths that are ramped with accessible rooms and restaurant overlooking the pool. There is ample seating and air-con throughout the resort buildings (reception, restaurant, rooms) that are connected via ramped timber paths. Would suit guests with low mobility but would be challenging for those with extreme or high access needs (no hoist for showering or pool). Bus and 4WD private tours are available with some access to ferry that offers exploration of the Torres Strait islands.

Cognitive Impairment Support

Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)

Quiet periods or early opening times for people on the Autism Spectrum

A space for parents and children on the Autism Spectrum

Access has alternative procedures and clear written instructions with universal access symbols

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Designated disabled parking bays

Level or ramped access from the car park to the entrance

The accessible entrance is clearly signed from the parking bay

Kerb ramps are in place where a pavement or walkway needs to be crossed

In addition, the following further information can assist guests

Ample car parking close to reception, bus parking. Transfers from airport are provided by the Lodge as well as 4WD car hire and private tours to explore the region further.

Entry

The business has the following amenities/systems in place for entry

A drop off point close to the entrance

A path of access to the building is slip resistance and even

A path of access to the building is clear of obstruction

Glass doors are fitted with a visual sighting strip

Door jams/doors are of a contrasting colour to surrounding walls

Door handles are of a contrasting colour to the door

Signage is written in a contrasting colour

The entry door is a minimum of 850mm wide

There a clear space of at least 1500mm x 1500mm in front of all doors.

The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater

In addition, the following further information can assist guests

Small ramp over sill at entrance and double door entry to reception.

Lifts

In addition, the following further information can assist guests

The resort grounds are mostly flat level. The accessible suite is at an elevation with low ramp access from restaurant and is adjacent to the garden performance space and Mosby creek.

Internal Spaces

Clear and unobstructed routes through and between buildings

Interior walls are matte or low sheen

Floors, walls, counters and furniture are of contrasting colours

Any protruding or overhanging obstructions are at least 2meters above the floor or are protected

Floor surfaces are hard or short pile carpet

Seating is available for guests unable to stand for long periods

Accessible facilities are clearly signed and visible from all areas

All corridors greater than 900mm

There is a quiet space for parents and children on the Autism Spectrum

Public areas

The public areas have the following amenities in place

Display units, Televisions, Video displays etc. are open captioned

Even lighting

Seating

In addition, the following further information can assist guests

The business events space at CYPL restaurant is well equipped with modern facilities.

Displays, exhibits, commentary and live performances

For displays, exhibits, commentary and live performances the following amenities are in place

Seating

Wheelchair accessible spaces/seating

In addition, the following further information can assist guests

The cultural dance performance is held outside in the Lodge garden area and there is access for wheelchairs on these lawns as well as from the nearby verandah area outside the accessible suite. This means guests staying in that suite have a birds eye view. The performance commentary is amplified with a microphone but the music is provided by a choir of ensemble voices and unplugged instruments. The show is highly visual and auditory and delivered in Saibai Islander local language with interpretation afterwards in English. Tour commentary on 4WD tours is personal and tailored and given in English. The First Nations guide uses a microphone to give commentary while driving through the rugged Cape York roads and river crossings, so you can expect some vertical bumps and lateral shifts that could be a concern for people with spinal conditions. Tours mostly travel across unsealed roads to Pajinka but can also be tailored to avoid rocking as much as possible on mostly sealed roads to other areas of the Northern Peninsula Area such as Seisa Wharf and other nearby communities such as Umagico and surrounds.

External Paths

External paths of travel have the following amenities are in place

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)

Paths or slopes longer than 15 metres have resting places or seats

Pathways are wider than 900mm

There 3 successive steps or less on any path or at any doorway

In addition, the following further information can assist guests

All common areas and routes between buildings and rooms are accompanied by ramps.

Steps

Steps have the following amenities are in place

In addition, the following further information can assist guests

All common visitors areas are either ramped or flat level. The self contained cabins at the rear of the property are designed for longer stays, have low lighting on paths at night and have steps at the entry. They are not equipped or suitable for wheelchair users or those with low vision.

Ramps

Ramps have the following amenities are in place

There are ramps.

All fixed ramps are 1:14 or less

Hand rails are fitted

Long ramps (more than 10m) are 1:20 or less

Public Toilets/Adult change facilities

Public Toilets/Adult change facilities have the following amenities are in place

There is an accessible toilet for public use

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

The toilet seat is 460mm above the floor

The toilet seat of a contrasting colour to the floor

The toilet seat is460mm above the floor

In addition, the following further information can assist guests

Not suitable for high access needs.

Tour/Transport Services

The tour/transport services have the following facilities/amenities in place

Buses/Coaches

none vehicles have wheelchair lifts or ramps

0 vehicles have low floors with ramped entry

The maximum wheelchair capacity available in the fleet is:
0

Audio visual displays are sub titles

Route Planning

The tour route includes stops with accessible toilet facilities

Additional Information from the business

In addition, the following further information can assist guests:
Assistance is provided for embarking/disembarking with steps. Tour route can be modified to provide less motion and cater for low mobility needs but essentially most roads are unsealed and 4WD in Cape York.

Lunch stop venues are accessible

Sightseeing and photo opportunity stops are step free

Walking Tours

Operated on a step free route

Multi-paced to account for slower walkers

Hearing aid compatible

Guides

Guides have been trained in the following

Use of clear/simple English

Correct pronunciation for lip readers

Best-Bus

In addition, the following further information can assist guests

The primary Bus Tour route on Country is to Pajinka and Fruit Bat Falls - these involve steps over rugged national park terrain. However, the tour route can be adapted by booking a private guided tour to step free areas of the coast and the NPA - which is equally beautiful and fascinating.

Bedrooms

The bedrooms have the following facilities/amenities in place

There are 2 (one at the Lodge and one at the Motel) rooms available to guests who use a wheelchair

Bedroom furniture can be re-arranged on request

Images show Lodge room configuration.

CYPL suite

CYPL deluxe room (3)

CYPL suite - bed side view - image credit Justin Meneguzzi

Room Amenities

Lower hanging rails are in wardrobes

There is contrast between the walls, skirtings, floor and furniture

There is a clear path through the room

The edges of all furniture and fixtures are rounded

Wardrobe handles are a contrasting colour to the doors and draws

Housekeeping procedures instruct staff not to reposition furniture that has been moved

Doors open fully against the adjoining wall

There is a clear opening at least 850mm wide

There luggage racks for at least two suitcases

There at least one chair with rigid arms

Wardrobe and drawer handles are easy to grip

The bedside lamp switch is easy to reach from the bed

There is at least 850mm clear space beside the bed

The bed height is no higher than 680mm from the floor

There is at least 130mm clearance under the bed

Bathrooms

The bathrooms have the following facilities/amenities in place

All heating appliances and hot water pipes are protected or insulated

All shower, bath and basin taps are clearly differentiated between hot and cold

Fixtures and fittings have rounded edges

The hot water is thermostatically controlled to 41 degrees

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

There is a minimum of 1400mm of clear space in front of the toilet

The toilet seat is a contrasting colour to the floor

The toilet seat is 460mm above the floor

A door is fitted to the shower

A door is fitted to the showers with an outward swing at minimum width of 900 mm

Cape_York_Peninsula_Lodge_new_cabins_bathroom_ensuite

Swimming pools, spas and waterparks

The following swimming pools, spas and waterparks amenities are available

Parks and gardens

The following parks and gardens amenities are available

Seats are provided at regular intervals

The park or garden contains sensory experiences

The park contains an observation deck or tower

The observation deck or tower has level or ramped access

The observation deck provides a clear view through the safety railing

Edge protection is provided

Edge protection is a contrasting colour to the deck

River walk 2023

Pool 2023

Handrails and stairs are built as per state/territory building code.

Slip resistance surfaces are used.

A handrail is available and at 865-965mm in height.

The handrail is continuously graspable along entire length at least one side.

pool in front of restaurant at Cape York Peninsula Lodge - Tourism and Events Queensland

Dining Spaces

The dining spaces have the following facilities/amenities in place

The entrance has level access

The doorway is at least 850mm wide

There is level access through the dining area

Chairs are moveable to allow for wheelchairs to be seated at the tables

All glass doors and full height windows have contrast markings

There are areas of full lighting

There are large print menus

There are Plain English menus

There is an accessible toilet

Our business caters for the following dietary requirements

Sugar free (diabetic)

Gluten free (celiac)

Lactose free (dairy free)

Low fat and fibre with no gastric content

Nut free

Additive free

Vegetarian

Vegan

Kosher

Halal

There are procedures in place to avoid cross-contamination of food products

An allergy matrix is used along with extensive staff training and supervision.

There is a sample menu available online

Sample menu is available here -
https://capeyorklodge.au/food-events/

New flooring Paperbark Restaurant

Restaurant-staff.JPG