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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Steps
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COMMON AREAS
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FOOD AND DRINK
- Dining Spaces
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Overview
General
Common Areas
Food & Drink
Business Overview
The business has the following products/services available
Food and Drink
Our business caters for the following disability types:
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
There is no furniture near the exit access and it s used as a path to go in and out of the shop
Exits and access to exists are greater than 900mm
Exits including stairwells, have bright edges used on the steps.
The evacuation point is clearly marked by a sign
Additional Information from the business
The business identifies guests who need additional assistance should an emergency occur by:
We have only a patronage of 20 people - we would ensure each customer has left the building
The procedure for assisting guests who need assisted rescue is:
We will help them down the couple of small steps at the front of the shop that they would have to climb to get into the shop/bar
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
We have a dog bowl with fresh water. And shade outside and inside the bar/shop. There are bushes at the back of the shop for the "toilet" area and there are general red bins in that area to dispose of animal waste
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
A familiarisation tour
Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax
A key to any accessible facilities that are locked
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We only offer people seating and people cannot drink standing up so if there is room in the bar there will always be a seat available. For retail, we offer a quick service and no one waits more than 2 minutes and if they do and need a chair, there are usually plenty of spaces.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
In addition, the following further information can assist guests
We do not provide parking for our customers
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
In addition, the following further information can assist guests
We have two small steps required to enter the shop.
Steps
Steps
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Where steps are present are there three steps or less
In addition, the following further information can assist guests
We have a couple of small steps to enter and exit the shop
Dining Spaces
The dining spaces have the following facilities/amenities in place
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There are Plain English menus
There is an accessible toilet close by that is open during our business hours
Our business caters for the following dietary requirements
Gluten free (celiac)
Lactose free (dairy free)
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
We serve platters. We have gluten free crackers available and ensure there is no gluten when preparing a gluten free board.
steps
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ASC 08.05.2026 (421 of 608)