Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

      There is a reception/public entryway.

     A clipboard to allow check-in/ticket purchase whilst seated

     A tablet with text to voice or pen and paper at reception to aid in communication

     Lighting in the reception area is even and glare free

     Large print information sheets and registration forms

     Information and maps are available in written form

     Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax

     A key to any accessible facilities that are locked

     Luggage assistance

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
At All Seasons Holiday Park, we recently implemented disability awareness training as part of our accessibility investment program, and to give our team a refresher. This allowed us to review that all our facilities and services are fully inclusive and accessible, and ensures our staff are well-prepared to assist all guests, including those with disabilities. Our disability awareness training covers the following key areas:Understanding DisabilityDefinitions and Types of Disabilities: Provide an overview of various disabilities, including physical, sensory, cognitive, and developmental disabilities.Language and Terminology: Teach respectful and inclusive language when referring to individuals with disabilities. Emphasise person-first language (e.g., "person with a disability" rather than "disabled person").Legal and Ethical ResponsibilitiesEthical Considerations: Discuss the ethical importance of treating all guests with dignity and respect. Promote a positive and inclusive attitude towards all guests, reinforcing the importance of creating a welcoming environment for everyone.Identifying and Addressing BarriersCommunication Barriers: Recognise barriers in communication, including difficulties in understanding or hearing, and learn strategies to overcome these challenges.Physical Barriers: One of the primary focuses of our training was to address various physical barriers that guests with disabilities might encounter. We are proud to have a range of accessible features across our park:Reception and Holiday Hub: Our reception and central hub are designed with inclusivity in mind, featuring ramps and step-free flooring for guests using wheelchairs or other mobility aids, alongside accessible parking close by.Amenities Block: Our redeveloped amenities block includes 14 gender-neutral private cubicles, a dedicated accessible family cubicle, Braille sensory signage and low vision support through tag access, along with a digital access system for after-hours entry.Accessible Cabins and BBQ Social Hub: Our purpose-built accessible cabins feature step-free access, accessible bathrooms and tailored support, while our accessible BBQ social hub, one of only a few in the country, offers wheelchair-friendly seating and accessible cooking stations overlooking the pool and playground.Providing Accessible Customer ServiceAssisting with Mobility: Train staff on how to offer assistance to guests using wheelchairs or mobility aids, including how to provide support while respecting personal space.Effective Communication: Teach staff how to communicate clearly and effectively with guests who have hearing or visual impairments. This includes using assistive technologies or alternative communication methods when needed.Customer Feedback and Continuous ImprovementGathering Feedback: Teach staff how to gather and handle feedback from guests with disabilities to continuously improve our services and facilities.Responding to Complaints: Provide guidance on how to address and resolve complaints related to accessibility and inclusivity in a professional and constructive manner.