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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
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COMMON AREAS
- Play Spaces
- Swimming pools, spas and waterparks
to view the full report.
Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Blind or low vision
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
All team members are trained in our emergency evacuation procedures, which include keeping exit routes clear at all times. Housekeeping, maintenance, and reception staff check all exits during their routine rounds, and any issues are reported and resolved immediately.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
This is noted on bookings and bookings in accessible cabins are in a seperate category
The procedure for assisting guests who need assisted rescue is:
Staff are trained to assist guests with mobility, sensory, or cognitive needs during emergencies. This includes guiding guests with low vision by arm and providing clear, calm instructions. We ensure a staff member stays with the guest throughout the evacuation to offer reassurance and support.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our business offers the following alternative communication methods
Plain English
Braille Displays
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
Service animals are welcome in any cabin as well as public areas
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax
A key to any accessible facilities that are locked
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Staff are trained to recognise signs of fatigue and proactively offer seating, water, or alternative arrangements to minimise wait times.
Cognitive Impairment Support
Access has alternative procedures and clear written instructions with universal access symbols
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
The public transport services available are:
Verbal information from reception staff
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Floor surfaces are hard or short pile carpet
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
Public areas
The public areas have the following amenities in place
Even lighting
Seating
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
No paths with steps within the park
Steps
Steps have the following amenities are in place
There are steps.
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
In addition, the following further information can assist guests
Ramps are fitted with non-slip grip tape to reduce the risk of slipping
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
Additional assistive technology, such as hoists, is available for hire and can be delivered by our neighbouring provider, Country Care Mildura.
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 3 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Not specified
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Room Amenities
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Wardrobe handles are a contrasting colour to the doors and draws
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
Blocks are available to put under the bed legs
Non-allergenic cleaning products are used
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is 1270mm mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The actual height of the toilet seat is 440mm.
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
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Play Spaces
Level access is provided to play spaces
The surface of the play space is of a composite or rubberized material
The play space contains cognitive play panels
The play space contains tactile play panels or activities
The space contain colour contrasting elements
Seating is provided in or around the play space
Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available
Unisex change facilities with an accessible toilet