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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Guides
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ATTRACTIONS
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COMMON AREAS
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FOOD AND DRINK
- Dining Spaces
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ADVENTURE ACTIVITIES
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Overview
General
Tour/Transport
Attractions
Common Areas
Food & Drink
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Attraction
Food and Drink
Adventure
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Staff have undergone disability awareness and training
Emergency Management
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
We operate in a shed with very large rolling doors that a truck can fit through. There are two of these doors on either side of the shed.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
Additional Information from the business
The business identifies guests who need additional assistance should an emergency occur by:
Contact information or phone call or face to face enquiry
The procedure for assisting guests who need assisted rescue is:
Guests requiring assistance are supported by staff during evacuation in accordance with the site's Emergency Management Plan and AMSA guidelines.
Communications
An accessibility guide is available on the website
https://brokenbaypearlfarm.com.au/accessibility/
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
We allow dogs at our venue
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Seating is available throughout the site, guests are offered opportunities to rest as required, and an air conditioned indoor space with seating is available during opening hours.
In addition, the following further information can assist guests
We encourage guests with accessibility requirements to contact us before their visit so we can discuss their individual needs and recommend the most suitable experience. Accessible parking, an accessible toilet, seating throughout the site, and an air conditioned indoor space are available. Assistance animals are welcome in accordance with Australian legislation.
Cognitive Impairment Support
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
The nearest public transport hub is Hawkesbury River Train Station, which has step free access and accessible facilities. Broken Bay Pearl Farm offers pre booked transfers from the station for selected tours. The nearest bus stop is serviced by Route 592, which connects Mooney Mooney with Hawkesbury River Station. Guests are encouraged to contact us before their visit so we can discuss the most suitable transport option.
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is clear of obstruction
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
In addition, the following further information can assist guests
The entrance door remains fully open during operating hours to provide unobstructed access and avoid creating a hazard.
Lifts
In addition, the following further information can assist guests
To experience our Showroom and land based tours, there no steps and fully accessible.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
Public areas
The public areas have the following amenities in place
Even lighting
Seating
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
The width of the smallest pathway is:
There is a letterbox obstruction on one of the pathways that reduces the width of path to less than 900mm. However a flat accessible roadway is available as an alternative with no barrier.
There 3 successive steps or less on any path or at any doorway
All paths are wheelchair accessible
Steps
Steps
In addition, the following further information can assist guests
There are steps on to our tour marine vessels but our showroom and land-based tours are step free.
Ramps
Ramps have the following amenities are in place
There are ramps.
Temporary ramps are available
Temporary ramps are in place for the duration of the guests stay
Ramps have a raised edge of at least 100mm
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
0
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Guides
Use of clear/simple English
Marine
Accessibility is tide dependent
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Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Gluten free (celiac)
There are procedures in place to avoid cross-contamination of food products
Staff follow safe food handling practices to minimise cross contamination. Separate utensils, chopping boards and serving equipment are used where practical, hands are washed between food preparation tasks, food contact surfaces are cleaned and sanitised regularly, and allergen requests are handled with care. Guests are advised that, while every effort is made to prevent cross contamination, food is prepared in a kitchen where allergens including seafood, dairy, gluten and nuts may be present.
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