-
OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
-
GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Internal Spaces
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
-
ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
-
ATTRACTIONS
-
COMMON AREAS
- Swimming pools, spas and waterparks
- Parks and gardens
-
FOOD AND DRINK
- Dining Spaces
to view the full report.
Overview
General
Accommodation
Attractions
Common Areas
Food & Drink
Business Overview
The business has the following products/services available
Accommodation
Attraction
Food and Drink
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
 (1).jpg)
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
We have a self check in process and our information guide is in each of the Villas and details the map for evacuation and emergency phone numbers.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Furniture can not be moved to obstruct entry and exit points
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
Villa's are self contained and could be identified at time of booking if special equipment or assistance is needed.
The procedure for assisting guests who need assisted rescue is:
Guests would need to raise the alarm and assistance would be rendered on site to all.
Communications
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
There are Picture boards
adae32c9-a418-40c0-8039-7a2a308f14e1.JPG
Our property cleaners prepare a welcome board for each new guest that is right by the door when new guests arrive and has their name on it for easy identification. It also includes a phone number to call if they need assistance. Our welcome guide is also on the table with photos and words and phone number for extra help.
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Upon request and with proof of certification guests can bring their service animal to the properties and appropriate shelter arrangements can be provided on a case by case basis. Animals are not suitable generally within the villas but there are areas where they can remain with the guest.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
There are no wait times for check-in to any of our villas. They are accessible independently and ready for guests to enjoy.
In addition, the following further information can assist guests
Some villas are more accessible than others with flat access and ramps and only one level. These are Nest II and Nest III. The Loft has a ramp for access but is on the second floor. Nest I has a split level and only stairs to the upstairs. There is a ground floor bedroom which is accessible for 2pp use.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
In addition, the following further information can assist guests
Each villa/Nest has its own private parking area by the entrance for your personal use and no other guests
Internal Spaces
Tableware/glassware contrast with the table surface or table cloth
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
In addition, the following further information can assist guests
In keeping with the natural surroundings of the farmscape, there is minimal signage but complete access to all areas around your accommodation. Not all pathways are paved but the main routes are.
Steps
Steps have the following amenities are in place
There are steps.
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
In addition, the following further information can assist guests
The only buiding with steps internally is Nest I which has a second storey where the bedroom is located. Nest II also has a reading loft on the second floor but this is not necessary for enjoyment of the property.
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Long ramps (more than 10m) are 1:20 or less
In addition, the following further information can assist guests
The noteable ramp is for the LOFT accommodation and the gradient is to standard; however, there is no side rail as the drop off is less than the requirement for railing. Care is needed when using all ramps.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
There is a registered changing places facility
In addition, the following further information can assist guests
The farm toilets are located centrally near the storage sheds and Skyview Wetlands lakes. These toilets can be used for all guests and have a change table and disability access toilet in the end stall.
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 4 of our 4 properties can be used for wheelchair guests. rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Not specified
foto15
foto2
Nest III-EaglesNest-July2020-5
DSC03385 Eagle Nest 2048px
DSC03397 Eagle Nest 2048px
Room Amenities
Lower hanging rails are in wardrobes
Visual alarm is fitted to the room
Televisions are equipped with closed captioning capability
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
In addition, the following further information can assist guests
Our cleaning and Nest preparation is to the highest standard if you have particualr allergies or needs please let us know as each property is prepared for new guests independently.
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is 460mm above the floor
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
A door is fitted to the shower
A door is fitted to the showers with an outward swing at minimum width of 900 mm
DSC03399 Eagle Nest 2048px
In addition, the following further information can assist guests
Each of the properties has different configurations and differently designed showers and toilets see the individual listings on our website or ask us for our recommendation based on your needs. It is impossible here to provide all the information in this document.
Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available
Unisex change facilities with an accessible toilet
The park map includes a step free route
In addition, the following further information can assist guests
Spa facilities are unique to each property and access varies depending on the property. In general spa baths and jacuzzi would not be suitable for wheelchair access needs.
Parks and gardens
The following parks and gardens amenities are available
Seats are provided at regular intervals
Accessible BBQs
In addition, the following further information can assist guests
Our garden areas are private and unqiue to each property and have varying levels of accessibility.
Slip resistance surfaces are used.
Nest III-EaglesNest-July2020-2
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
Our private chef service is made to order in small batches and with care by our qualified chefs in their commercial kitchen setups and on site.
There is a sample menu available online
Sample menu is available here -
https://eaglesnestretreat.com.au/dream-chef/
Nest II-EaglesNest-July2020-14
Nest II-EaglesNest-July2020-2
Nest III-EaglesNest-July2020-8
Dinner_EaglesNest_July2020-5
Dinner_EaglesNest_July2020-8
Dinner_EaglesNest_July2020-17
In addition, the following further information can assist guests
The Dream Chef service is ordered ahead of your stay as an add on to your booking and the private chef comes and cooks in the comfort of your Nest.