-
OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
-
GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Internal Spaces
- External Paths
- Steps
- Public Toilets/Adult change facilities
-
ATTRACTIONS
- Attractions Basics
-
COMMON AREAS
-
FOOD AND DRINK
- Dining Spaces
to view the full report.
Overview
General
Attractions
Common Areas
Food & Drink
Business Overview
The business has the following products/services available
Attraction
Food and Drink
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Braille Displays
Magnifiers
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
There is a Pictorial menu
There are Picture boards
We offer community request cards
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
We offer a warm blanket for service animals to sit on in the cold weather. We offer a water bowl and a garden as a safe place for service animals to relieve themselves.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Picture Board at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A facility map and information is available in Braille
A step free map/guide
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
To ensure that no one is disadvantaged by long wait times, we have implemented the following accommodations:Priority Service: Guests who notify us of fatigue-related needs are offered priority service to minimise waiting times at our Cellar Door and Monkey Nut Café.Comfortable Seating: There is ample, comfortable seating available both indoors and outdoors, allowing guests to rest while waiting.Flexible Booking Options: We encourage guests to pre-book tastings or café visits, which helps us prepare for individual needs and reduce delays.Staff Awareness and Support: Our team is trained to recognise when someone may need assistance or expedited service and will respond promptly and respectfully.Accessibility Planning: We welcome guests to contact us prior to their visit to discuss any specific requirements, so we can ensure the most comfortable and accommodating experience possible.
In addition, the following further information can assist guests
Our restaurant online booking page asks guests to detail their access needs so that we can adequately prepare for their visit.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
The 'social script' is available in word and other editable formats
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
A guide is downloadable at our website.
In addition, the following further information can assist guests
At Kies Family Wines, we are committed to creating an inclusive, supportive environment for all our guests. We recognise that individuals with cognitive impairment may benefit from additional tools and resources to ensure their visit is comfortable, enjoyable, and accessible.Below is an outline of the support we provide to assist guests with cognitive impairment:Pictorial MenuWe provide a pictorial version of our Monkey Nut Café menu. This menu includes images of our most popular dishes alongside their names and simplified descriptions. It allows guests to visually identify food and drink options, supporting more independent decision-making.Easy-Read Menus and DocumentsWe offer an Easy-Read Menu featuring large, clear fonts, plain English, and simplified layout to reduce cognitive load. These are available for both our café and wine tasting experiences.We can also provide plain text versions of our menus and wine lists in accessible Word or PDF formats upon request.Social Script Venue GuideA comprehensive social script is available to help guests and their carers understand what to expect during a visit. This guide includes descriptions of the sights, sounds, smells, and atmosphere across our premises. It is especially helpful for preparing visitors who may be anxious or benefit from routine and predictability.Braille Menus and SignageWe have braille menus available for both wine tastings and the café. Guests are welcome to request these from our staff at any time.In addition, key areas throughout the venue, including restrooms and entry points, are fitted with braille signage to support wayfinding for guests with visual impairments or multi-sensory disabilities.Staff Training and SupportOur team has received training in inclusive communication and disability awareness. Staff are attentive, respectful, and happy to provide support tailored to each guest’s needs. This includes reading menus aloud, guiding guests through the venue, or offering quiet spaces to rest.Planning Your VisitWe encourage guests with cognitive impairments, or their carers, to contact us ahead of time so we can assist with any specific requirements. We are happy to adapt our service to ensure a positive experience for everyone.
Internal Spaces
Menus are available in large print or Braille
Tableware/glassware contrast with the table surface or table cloth
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
Step free routes clearly signed
Steps
Steps have the following amenities are in place
In addition, the following further information can assist guests
We offer step free access throughout the Monkey Nut Cafe and Kies Teas. There is a small step with an access ramp into the Kies Family Wines Cellar Door.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
A facility with an adult change table
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
There are large print menus
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Nut free
Vegetarian
Vegan
There are procedures in place to avoid cross-contamination of food products
At our venue, we take food safety and dietary needs seriously, with clear procedures in place to avoid cross-contamination:We operate a dedicated fryer exclusively for coeliac-friendly food to eliminate the risk of gluten contamination.Our kitchen is a zero-peanut environment, meaning we do not use peanuts in any form, reducing the risk of severe allergic reactions.We offer clearly labelled and safely prepared Vegetarian, Vegan, Nut Free, Gluten Free, Sugar Free, and Lactose Free (dairy free) options.All team members undergo regular training on allergen awareness and food handling protocols to ensure proper separation of ingredients and utensils.Where required, we use separate preparation areas and equipment to minimise any risk of cross-contact.If guests have specific dietary requirements, our staff are always available to answer questions and ensure meals are prepared safely.
There is a sample menu available online
Sample menu is available here -
https://monkeynutcafe.com.au/wp-content/uploads/menu/0451-KFW_A4MonkeyNutCafeMenu_Latest.pdf
ToiletRail
Walkways inside Monkey Nut Cafe
Entrance to Tea Shop
Entrance to Monkey Nut Cafe
Entrance Walkway
Bar Service Counter
In addition, the following further information can assist guests
Monkey Nut Cafe, nestled within Kies Family Wines in Lyndoch, offers a delightful experience among the Barossa Valley’s vineyards. This cozy cafe is known for its warm ambiance and delectable offerings, including wine flights paired with local produce platters. Accessibility is a key feature, with a carpark conveniently located next to the cafe, making entry easy for all guests. The cafe is fully accessible, with ground floor access throughout, including to Kies Teas, a charming nook filled with an array of loose leaf teas and tea accessories. Additionally, the cafe has a spacious, wheelchair-accessible toilet equipped with right hand grab rails, ensuring an inclusive visit.