ATIC Accessibility

Please click on the left-hand menu
to view the full report.

Overview

General

Tour/Transport

Accommodation

Attractions

Common Areas

Food & Drink

Business Overview

The business has the following products/services available

Tour/Transport

Accommodation

Attraction

Our business caters for the following disability types:

Deaf or low hearing

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Our forms have high contract boxes and submit boxes

Emergency Management

The business has an emergency management and evacuation plan for guests with a disability

Communications

Our website meets WCAG 2.0 accessibility standards

Our business offers the following alternative communication methods

Plain English

Exmouth Camper Hire developed a new web site in May 2024 which is proving to be very user friendly and secure way to book a Camper Van experience. We use instructional videos with English subtitles to showcase each Camper Van. Our office is also available to receive any calls with queries, plus are very responsive to emails, and active with social media/google account messages.

There is easy to read signage and information (e.g. menus and emergency information)

There is a Pictorial menu

IMG_6131 copy

IMG_6133 copy

IMG_6132 copy

Guide Dog and Service Animals

The business provides a secure area with shade and water for service animals

The business provides a toilet area for service animals

Bowls, bedding, etc. are provided for service animals

The business provides the following services for services animals:
We have never had a customer hire with a service animal, however our depot offers shade and a safe space if required along with animal drinking water upon request.

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

There is a reception/public entryway.

Seating available at reception

A lower counter at reception/ticket office

A tablet with text to voice or pen and paper at reception to aid in communication

Lighting in the reception area is even and glare free

A customers booking is processed securely online through our web site, so no manual check in is required. An appointment to open the office is easily arranged via phone call or email if need be.

Information and maps are available in written form

A familiarisation tour

Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax

A key to any accessible facilities that are locked

Keys are available for each guest

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Before a Camper Van hire customer arrives, they have completed and signed a digital contract, paid for their hire and bond, received pick up instructions, Camper Van registration and key lock box code, plus watched and downloaded their Camper Van instructional handover videos.
The time from when a customer arrives to when a customers drives off is very minimal.

In addition, the following further information can assist guests

Secure key lock boxes features in all of our Camper Vans and we are always available via mobile phone or email for a customer OR upon request owners can be present for a handover. There are satellite navigation devices in each of our Camper Vans that are monitored. These devices alert us via text message or email of any emergency situations (hire or health) our customers may encounter while on hire. We can then instantly contact emergency services if required and know exactly where to locate. The satellite navigation system is also used to locate customers upon extreme weather events, so we can pre warn of conditions if in danger. Standard operating procedures apply for Camper hires between the months of November to April, as this is Cyclone season in the Pilbara. A hard copy document of this protocol is in each Camper Vans information folder through out these months.

Cognitive Impairment Support

Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)

Quiet periods or early opening times for people on the Autism Spectrum

A space for parents and children on the Autism Spectrum

Access has alternative procedures and clear written instructions with universal access symbols

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Designated disabled parking bays

Level or ramped access from the car park to the entrance

The accessible entrance is clearly signed from the parking bay

In addition, the following further information can assist guests

Our Camper Vans are not wheel chair accessible, however we do have disabled parking, a disabled toilet and ramp for any disabled customer to enter our office if need be. With Exmouth Camper Hire being a contactless business and all customers pre booking online, our office is not busy with walk in customers, so a nice quiet space for an individual to use upon request if feeling over whelmed pre hire. Soft and comforting local beach photography also feature on the office walls.

Entry

The business has the following amenities/systems in place for entry

A drop off point close to the entrance

A path of access to the building is slip resistance and even

A path of access to the building is clear of obstruction

Self opening entry doors or fitted with a self closer

Door jams/doors are of a contrasting colour to surrounding walls

Door handles are of a contrasting colour to the door

Signage is written in a contrasting colour

The entry door is a minimum of 850mm wide

There a clear space of at least 1500mm x 1500mm in front of all doors.

The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater

In addition, the following further information can assist guests

Our Depot/Office entry and exit doorways are accessible for anyone with a disability, however our Camper Vans are unfortunately not accommodating to some disabilities. Anyone can ring or email our office to find out specific information.

Lifts

In addition, the following further information can assist guests

Internal Spaces

Clear and unobstructed routes through and between buildings

Interior walls are matte or low sheen

Floors, walls, counters and furniture are of contrasting colours

Any protruding or overhanging obstructions are at least 2meters above the floor or are protected

Floor surfaces are hard or short pile carpet

Seating is available for guests unable to stand for long periods

Accessible facilities are clearly signed and visible from all areas

All corridors greater than 900mm

In addition, the following further information can assist guests

There is an office/waiting room for a customer who requests this space. This space is contrasting with beige and black colours, bright with fluro lights, soft and comforting with local beach photography on the walls and well signed.

Public areas

The public areas have the following amenities in place

Even lighting

Seating

In addition, the following further information can assist guests

We offer shaded seating in the front of our office, plus security cameras onsite, so can see if a customer is safe when on the property collecting/returning their Camper Van.

External Paths

External paths of travel have the following amenities are in place

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)

Paths or slopes longer than 15 metres have resting places or seats

Pathways are wider than 900mm

There 3 successive steps or less on any path or at any doorway

Any paths having steps are clearly identified as non-wheelchair accessible

Step free routes clearly signed

In addition, the following further information can assist guests

At the front of the Exmouth Camper hire depot, there is a large open space. Part concrete (paths and drive ways) and part compacted rocks. Allowing for easy vehicle manoeuvrability upon any customer picking up and dropping off their Camper Van that needs close assistance. The Airport Shuttle Bus drop off/pick up location is directly out the front of our depot. A wide, concrete drive way, paths the way and is off the main road.

Steps

Steps have the following amenities are in place

In addition, the following further information can assist guests

No steps in our depot/office, however 1-4 easy and safe low steps are in the Camper Vans.

Route Planning

The tour route includes stops with accessible toilet facilities

Additional Information from the business

In addition, the following further information can assist guests:
Before hire our Camper Van customers have been provided with specs and features on their hired Camper, along with self drive itinerary options, camp site characteristics, and information on how to get to us from the airport or by road.
The Airport Shuttle Bus picks up and drops off to/from the very front of our depot. Easy and safe!

Lunch stop venues are accessible

Sightseeing and photo opportunity stops are step free

Overnight Stops

The total number of wheelchair passengers that can be catered for at overnight stops are:
0

Guides

IMG_6157 copy

This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided

Our Camper Van hire customers stop at the local supermarket to buy food for their self drive holiday, plus spend other tourist dollars through out our communities small businesses including retail, restaurants, breweries. All venues cater for the disabled. Each Camper Van has a navigation system in the front cab to guide around an unfamiliar townsite and camp ground areas. Hard copy maps are also provided.

In addition, the following further information can assist guests

The image above is of one of our Leisure Camper Vans front cab. No steps in the front cab of this Camper Van type, and vehicle being a Toyota Hilux 2WD, so lower to the ground. Easy accessibility for a customer to get in and out of the vehicle at anytime. Kitchen space is all outside standing and bed zone minimal steps to get inside for sleeping. Exmouth Camper Hire is not really classed as a tour, more as a self drive excursion/holiday. However around what a customer would like to experience, we commonly customise each itinerary in their pre planning stage, to ensure they have a nightly campsite secured and are kept safe while in and around the Camper Van. This also eliminates any confusion or anxiety on arrival, knowing where they are going.

Room Amenities

No wardrobes with hanging space feature in our Camper Vans. Some carpet lined shelves feature along with drop down cupboards.

Additional Information from the business

For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation:
Emergency Exit signs are visual at each emergency exits in our Camper Vans, along with a Fire extinguisher sign visual in the front cab.
Each Camper Van has a folder with hard copy maps and other relevant hire documents including an evacuation sketch of a Camper illustrating the emergency exit and fire extinguisher locations.
This sketch is to be added to our web site with in the next 2 months adding reassurance before a customer secures a Camper Van.

There is contrast between the walls, skirtings, floor and furniture

The edges of all furniture and fixtures are rounded

There is a clear opening at least 850mm wide

There luggage racks for at least two suitcases

Wardrobe and drawer handles are easy to grip

The bedside lamp switch is easy to reach from the bed

The bed height is no higher than 680mm from the floor

There is at least 130mm clearance under the bed

Non-allergenic cleaning products are used

In addition, the following further information can assist guests

A few of the accommodation points do not apply for our Camper Vans. However in addition : LED touch lights feature though out our Camper Vans along with carpet on sections throughout a bed zone. Kitchen areas offer some drop down cupboards and clear storage containers, so utensils and non perishable food items can be easily seen before accessing. Press button knobs on the drop down draws are silver in colour and cupboard a light wood, so contrastable. Cooking facilities are in a safe and accessible space. Beds are double in size and do not have east/west walk around space though easily accessible by front and end. No chemicals are used when cleaning Camper Vans. Linen is washed on a heavy cycle post hire with a non perfume washing powder.

Bathrooms

The bathrooms have the following facilities/amenities in place

The width of the door is NA.

The width beside the toilet is NA.

There is NA mm of clear space in front of the toilet

The actual height of the toilet seat is NA.

In addition, the following further information can assist guests

Our Camper Vans do not offer showers or toilets. 12 volt pressured Cold water taps feature.

Amusement Rides

In addition, the following further information can assist guests

Hard Copy maps and navigation to attractions feature in our Camper Vans. However additional downloadable maps to popular destinations around Exmouth, Cape Range National Park and the Coral Coast plan to be added along with a Weather/Temperature feature on our web site with in the next 2 months.

Dining Spaces

The dining spaces have the following facilities/amenities in place

The smallest doorway is NA wide

There are procedures in place to avoid cross-contamination of food products

In addition, the following further information can assist guests

This does not apply to our Camper Van hire business.