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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Public Toilets/Adult change facilities
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ACCOMMODATION
- Room Amenities
- Bathrooms
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ATTRACTIONS
- Attractions Basics
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COMMON AREAS
- Parks and gardens
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FOOD AND DRINK
- Dining Spaces
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EVENTS
- Events
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Overview
General
Accommodation
Attractions
Common Areas
Food & Drink
Events
Business Overview
The business has the following products/services available
Accommodation
Attraction
Food and Drink
Event
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Housekeeping, grounds keeping and restaurant staff all monitor exits.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
Notes are added to bookings (accommodation and tours) and WhatsApp messages are sent for all staff on duty.
The procedure for assisting guests who need assisted rescue is:
Groundskeeper, housekeeper or restaurant staff to assist and call duty manager or general manager if further assistance is required.
Communications
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
Water bowls at each cafe space on site. Outside eating areas at each cafe space.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
We do not require any ticket or registration forms to be completed
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
There are no wait times at this attraction
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
In addition, the following further information can assist guests
Automatic doors at entrance of Visitor Centre. Disability parking with wide concrete path connects car park to entrance of centre.
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Door handles are of a contrasting colour to the door
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
In addition, the following further information can assist guests
Automatic doors at entrance of Visitor Centre. Disability parking with wide concrete path connects car park to entrance of centre.
Internal Spaces
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
The width of the smallest corridor is:
Corridors within the heritage homestead only 135cm wide
There is a quiet space for parents and children on the Autism Spectrum
Public areas
The public areas have the following amenities in place
Even lighting
Seating
In addition, the following further information can assist guests
Some of the exhibition displays (Unshackled audio-visual content) are open captioned.
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
In addition, the following further information can assist guests
Some of the exhibition displays (Unshackled audio-visual content) are open captioned.
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
In addition, the following further information can assist guests
Maps provided by staff and routes through facility all discussed by staff at entrance. Accessible routes, points or particular interest, house viewing times and alternate parking and transport routes are all provided by staff.
Steps
Steps
There are steps.
All steps or staircases have enclosed risers
Handrails fitted to all open sets of steps
In addition, the following further information can assist guests
Heritage buildings onsite. Buildings have 3 steps or less to access the building, however there are longer sets of internal stairs within the Homestead Courtyard and the Woolshed which are longer.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
Baby changing facilities and accessible toilet available at the Visitor Entrance (Nigel Peck Centre)
Room Amenities
Televisions are equipped with closed captioning capability
Room phones have volume control
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
Openings are a minimum of 720mm wide
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
The bed height is no higher than 680mm from the floor
There is at least 130mm clearance under the bed
In addition, the following further information can assist guests
6 cottages on site with similar but slightly different lay outs. Only one cottage is single level (Gardeners Cottage). All other cottages have a set of internal stairs up to the bedroom.
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The width of the door is 720mm.
There is a minimum of 850mm beside the toilet
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
There is a portable shower head on flexible hose
Gardeners Cottage Bathroom Layout
Gardeners Cottage Shower
In addition, the following further information can assist guests
6 cottages on site with similar but slightly different lay outs. Only one cottage is single level (Gardeners Cottage). All other cottages have a set of internal stairs up to the bedroom.
Parks and gardens
The following parks and gardens amenities are available
Seats are provided at regular intervals
The park or garden contains sensory experiences
Nigel Peck Centre Exhibition
NPC Ticket counter
NPC Toilet entry
RG Cafe entry
Toilet entrance
Toilet fit out
Toilet sign
Toilet sink
NPC Entry
NPC Parking
RG Cafe counter
Slip resistance surfaces are used.
NPC Entry
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Gluten free (celiac)
Lactose free (dairy free)
Vegetarian
Vegan
Kosher
There are procedures in place to avoid cross-contamination of food products
All staff trained in safe food handling. Cafe Manager ensures all restaurant staff adhere to all safe food storage, handling and preparation standards. Refrigeration, freezers, dishwashers and ovens are all maintained regularly to ensure they are operating at required levels. Temperatures of fridges, display cases etc are all recorded daily. Cleaning protocols are monitored by Cafe Manager.
There is a sample menu available online
Sample menu is available here -
https://www.woolmers.com.au/rose-garden-cafe/
Outside seating RG Cafe
RG Cafe entry
RG Cafe winter seating
Rose Garden entry
RG Cafe counter
Events
Events have the following facilities/amenities in place
There is step free access throughout the venue
All ancillary areas are step free e.g. breakout rooms, dining areas, outside areas and exhibition spaces
Accessible toilets are available at the venue
Wheelchair designated seating is provided
We cater for a range of seating and viewing options
We cater for varying group sizes
Our event can be booked from the main web site
Intra venue transport
Intra venue transport is wheelchair accessible
There is good circulation space with the number of people expected to allow people with a disability to move around freely
Food and water is available for guide and service animals
Accessible car parking is available
There are designated drop-off points
There is an event map available
The event map shows accessible facilities
Quiet rooms, marquees or spaces are available
In addition, the following further information can assist guests
The Unshacked exhibition provides verbal commentary on all video content