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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- External Paths
- Ramps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Route Planning
- Guides
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ADVENTURE ACTIVITIES
- Adventure activities
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EVENTS
to view the full report.
Overview
General
Tour/Transport
Adventure
Events
Business Overview
The business has the following products/services available
Tour/Transport
Adventure
Our business caters for the following disability types:
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
This should be noted in the booking phase and logged in the system records.
The procedure for assisting guests who need assisted rescue is:
NA
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our business offers the following alternative communication methods
Plain English
Not specified
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
Shaded outdoor area with access to an grassed area and a water tap or for small animals, access to a small air conditioned office. Both spaces could potentially offer supervision of the service animal.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
The check-in process does not require the use of a clip board. People using wheelchairs can check in using information provided verbally.
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
N/A - we do not have long wait times for our tours.
In addition, the following further information can assist guests
Our tours operate from the Charter Aircraft Base, which is managed by Broome International Airport.
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
The Broome Airport owns/controls the car park and access to our Charter Base office. There are paved pathways, ramps, signage, wide manual sliding doors, and a disabled toilet but all of these facilities are provided/maintained by Broome International Airport.
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Glass doors are fitted with a visual sighting strip
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
Lifts
In addition, the following further information can assist guests
There are no stairs at our base.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
In addition, the following further information can assist guests
The airport is very noisy and unfortunately even inside our charter base the noise of the planes can be quite loud.
Public areas
The public areas have the following amenities in place
Even lighting
Seating
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There are no steps.
There are no steps.
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Ramps have a raised edge of at least 100mm
In addition, the following further information can assist guests
All ramps are permanently in situ.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
Accessible toilet has a manual swing door.
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
Not all tours stop at facilities with accessible toilets.
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Walking Tours
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
Marine
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Willie Creek Pearls: https://www.williecreekpearls.com.au/ Cygnet Bay Pearls: https://www.cygnetbaypearlfarm.com.au/ Eco Beach Resort: https://ecobeach.com.au/
In addition, the following further information can assist guests
Tours can potentially be customised to accommodate individual needs.
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
Scenic flights, pearl farm tours and charter flights depending on the individual needs of clients.
The equipment utilised to make the activities available are:
Step-ladder to assist people to enter/exit the aircraft. Personnel who can provide physical assistance.
The following limitations apply to participation, including those activities that are not available to people with a disability:
We are always happy to discuss options/modifications and try to cater to individual needs but have some limitations due to the nature of our tours and aircraft design.