ATIC Accessibility

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Overview

General

Accommodation

Common Areas

Food & Drink

Business Overview

The business has the following products/services available

Accommodation

Food and Drink

Our business caters for the following disability types:

Blind or low vision

Deaf or low hearing

Limited mobility

Wheelchairs or mobility scooters

Food allergies or intolerances

Cognitive or people on the Autism Spectrum

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Our website supports Screen Readers

Our forms have high contract boxes and submit boxes

Staff have undergone disability awareness and training

Emergency Management

Exit signs are clear and easy to see

Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
Designated parking zones

Exits and access to exists are greater than 900mm

Exit doors are able to be opened by all occupants

Exits to the emergency evacuation point does not include stairways

The evacuation point is clearly marked by a sign

Additional Information from the business

The business identifies guests who need additional assistance should an emergency occur by:
Outstanding communication and transparency between management, receptionist, maintenance and housekeepers using WhatsApp groups for daily communication, all staff members included and specific requirements raised there and visible to all. Further, notes and stand out function (warning) in booking system for specific requirements/accessibility needs.

The procedure for assisting guests who need assisted rescue is:
In case of an emergency, receptionists will notify groundsmen and instruct them to follow up with guest with specific needs and see whether assistance required and assist rescue. If groundsmen not available/reachable, management and/or receptionist will follow up with guest via phone or/and by checking the accommodation, site or/and facilities.

Guests with disabilities are noted in the guest log book for emergency and evacuation purposes

Communications

An accessibility guide is available on the website

https://www.big4middletonbeach.com.au/home/accessibility/

Our website meets WCAG 2.0 accessibility standards

Our business offers the following alternative communication methods

Plain English

Not specified

There is easy to read signage and information (e.g. menus and emergency information)

Other Information

For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair

The business accepts the companion card

Guide Dog and Service Animals

The business provides a secure area with shade and water for service animals

Bowls, bedding, etc. are provided for service animals

The business provides the following services for services animals:
Dog beach in front of park. Bedding, bowls on request. Sale of dog food and toys in shop and vending machine. Dog poo bag dispensers across park.

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

Booking information and websites are compatible with screen readers

There is a reception/public entryway.

Seating available at reception

A clipboard to allow check-in/ticket purchase whilst seated

A tablet with text to voice or pen and paper at reception to aid in communication

Picture Board at reception to aid in communication

Lighting in the reception area is even and glare free

Large print information sheets and registration forms

Information and maps are available in written form

A familiarisation tour

Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax

A key to any accessible facilities that are locked

Luggage assistance

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Notes in booking system indicate special requests/disabilities if stated at the time of booking. Our receptionists are trained to be observative and deliver a customised guest experience and would pick up on if someone needs special assistance. Those guests would be served first and further, comfortable seating in reception area.

In addition, the following further information can assist guests

We do provide park guidlines and information to every guest upon check in, which is located on the back of the park map. This includes the location of the accessible bathrooms and door key.

Cognitive Impairment Support

Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)

Quiet periods or early opening times for people on the Autism Spectrum

A space for parents and children on the Autism Spectrum

Access has alternative procedures and clear written instructions with universal access symbols

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Level or ramped access from the car park to the entrance

The accessible entrance is clearly signed from the parking bay

The public transport services available are:

Bus station infront of park. Bus time tables in reception in tourist information section/stands. Guests usually enquire verbally and receptionists will provide them with flyer and explain times and routes as well.

Kerb ramps are in place where a pavement or walkway needs to be crossed

In addition, the following further information can assist guests

Accessibility equipment can be hired for free when booking online through our website and directly over the phone. Please let us know if you have any other needs and we try our best to accommodate for those.

Entry

The business has the following amenities/systems in place for entry

A drop off point close to the entrance

A path of access to the building is slip resistance and even

A path of access to the building is clear of obstruction

Glass doors are fitted with a visual sighting strip

Door jams/doors are of a contrasting colour to surrounding walls

Door handles are of a contrasting colour to the door

Signage is written in a contrasting colour

The entry door is a minimum of 850mm wide

The entrance sill is less than 13mm

There a clear space of at least 1500mm x 1500mm in front of all doors.

The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater

In addition, the following further information can assist guests

The main entry and the accessible entry are the same.

Lifts

In addition, the following further information can assist guests

Except for the beach houses and the lounge above reception, all areas are at ground level.

Internal Spaces

Clear and unobstructed routes through and between buildings

Interior walls are matte or low sheen

Floors, walls, counters and furniture are of contrasting colours

Any protruding or overhanging obstructions are at least 2meters above the floor or are protected

Tableware/glassware contrast with the table surface or table cloth

Floor surfaces are hard or short pile carpet

Seating is available for guests unable to stand for long periods

Accessible facilities are clearly signed and visible from all areas

All corridors greater than 900mm

There is a quiet space for parents and children on the Autism Spectrum

In addition, the following further information can assist guests

Quiet Space The Kids Club Room and the Guest Lounge above Reception are available as quiet spaces for adults and children with special needs. Please note that the Kids Club Room is in use on weekdays during school holidays from 8:00 am–12:00 pm and 5:00 pm–8:00 pm, as well as during other special events. Please enquire at Reception about availability, and we will be delighted to assist.

Public areas

The public areas have the following amenities in place

Display units, Televisions, Video displays etc. are open captioned

Even lighting

Seating

In addition, the following further information can assist guests

Accessibility Features All public areas are on the ground level and are easily accessible. Closed captions and audio description options are available on all TVs. If you would like to use these features, please let us know and we will be happy to assist with setting them up. Numerous benches, chairs, and lounge seating are available throughout the resort's facilities and public areas for guests to rest and relax.

External Paths

External paths of travel

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)

Pathways are wider than 900mm

There 3 successive steps or less on any path or at any doorway

There are no paths with steps at our park.

In addition, the following further information can assist guests

All pathways throughout the park are step-free.

Steps

In addition, the following further information can assist guests

All pathways throughout the park are step-free.

Public Toilets/Adult change facilities

Public Toilets/Adult change facilities have the following amenities are in place

There is an accessible toilet for public use

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

The toilet seat is 460mm above the floor

The toilet seat of a contrasting colour to the floor

The toilet seat is460mm above the floor

Room Amenities

Additional Information from the business

For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation:
Evacuation signs and procedures in every building, Notes in booking system. SMS or phone call to guest. Send grounds man to notify and assist with evacuation.

Televisions are equipped with closed captioning capability

There is a clear path through the room

Wardrobe handles are a contrasting colour to the doors and draws

Housekeeping procedures instruct staff not to reposition furniture that has been moved

Doors open fully against the adjoining wall

Openings are a minimum of Toilet: 720 mm; Bathroom: 820 mm; Entry: 820 mm wide

Wardrobe and drawer handles are easy to grip

The bedside lamp switch is easy to reach from the bed

There is at least 850mm clear space beside the bed

The bed height is no higher than 680mm from the floor

There is at least 130mm clearance under the bed

In addition, the following further information can assist guests

Some furnishings include down feather cushions in the living area and decorative cushions with down feather filling on the beds. If required, these can be replaced with non-allergenic alternatives. Please let us know before or during your stay, and we will be happy to assist. Overall we have cotton linen and high standard bedding, mattresses, mattress protectors and water proof pillow protectors, strict cleaning protocols and a high hygienic standard. An air purifier can be provided if requested.

Bathrooms

The bathrooms have the following facilities/amenities in place

All heating appliances and hot water pipes are protected or insulated

All shower, bath and basin taps are clearly differentiated between hot and cold

The width of the door is 820mm.

The width beside the toilet is less than 700.

There is less than a metre mm of clear space in front of the toilet

The toilet seat is a contrasting colour to the floor

The actual height of the toilet seat is 420.

A range of non-allergenic toiletries are available

A door is fitted to the shower

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In addition, the following further information can assist guests

The toilet is separate to the bathroom and small. Assistance required if reliant on wheelchair.

Play Spaces

Level access is provided to play spaces

The surface of the play space is of a composite or rubberized material

There wheelchair accessible activities

The play space contains cognitive play panels

The play space contains tactile play panels or activities

The space contain colour contrasting elements

Seating is provided in or around the play space

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Playground seating Accessibility

Playground Sensory and path

Playground Exit

Playground Entry and short term parking or drop off

Playground Entry and short term parking or drop off 2

Parking next to Pool

In addition, the following further information can assist guests

Besides two playgrounds, we offer a spacious Recreation Centre, suitable for wheelchair access, with Arcade games, comfortable seating, a kitchenette, pool views, and a separate Kids Club room with arts and craft equipment and projector. The pool area can also be accessed with a wheelchair but assistance to open the gate will be required.

Swimming pools, spas and waterparks

The following swimming pools, spas and waterparks amenities are available

Unisex change facilities with an accessible toilet

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Pool Entry 3

Pool Exit 2

Pool Rails and stairs

Pool Spa seating and entry

Pool Stairs 2

Pool Entry 1

Pool Entry 2

Recreation Centre Entry 2

Recreation Centre Exit1 and Kids Club room entry

Recreation Centre Spacious female toilet and change room and male toilets

Air Hockey (3)

Amenities Accessible Bathroom Renovations underway (2)

Kids Club and Conference Room with Projector and Sound system

Lounge Ocean Views

Lounge Seating with ocean views

Pool and Spa (3)

Amenities Building Exterior (6)

Amenities Accessible Bathroom Renovations underway

Family bathroom dune

Recreation Centre Exterior

Pots Reception

Kids Club Jamie the Clown

Mel Reception

New Shop Furniture

Vending machine in Campers Kitchen

Beach Acces to Middleton Beach from Park 2

Amenities Building Exterior (2)

Amenities Building Exterior (4)

Roads Entry

Reception Seating old

Amenities Building Exterior (1)

Laundry 1

Caravan and Camping WA Recreation Centre with Pool Views

Amenities Building Exterior (3)

Amenities Family Bathroom Renovations underway

Shop (5)

BBQ Pool

Campers Kitchen 2

Laundry 2

Reception and Garden

Kids Club Movie Theater

Park Map Back Low and Mid Season

Park Map Front Low and Mid Season

In addition, the following further information can assist guests

There are no steps or stairs to any of our facilities, except the lounge above reception.

Parks and gardens

The following parks and gardens amenities are available

Accessible toilets

Accessible toilets are signed at regular intervals

Seats are provided at regular intervals

The park or garden contains sensory experiences

Accessible picnic tables

Accessible drinking fountains

Accessible BBQs

The park contains an observation deck or tower

The observation deck provides a clear view through the safety railing

Parking next to Pool

Playground Entry and short term parking or drop off 2

Playground Exit

Pool Entry 3

Signage 26-16

Playground Entry and short term parking or drop off

Pool Entry 1

Playground seating Accessibility

Pool Entry 2

Amenities Building Exterior (7)

Entry no Slow

Kids Club Beach Investigator (2)

Kids Club Beach Investigator discussing finds (2)

Kids Club Beach Investigator Sea Horse

Kids Club Sand Castle Competition (2)

Beach Access to Middleton Beach from Park

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Amenities Building Exterior (3)

1_Campers Kitchen Outside_1 (2)

Kids Club Beach Investigator discussing finds with Scientist Program Leader

Garden Jumping Pillow

Dune Restoration September 2025

Frangipani

Fountain

Nature Playground (3)

Leon and Frangipani Pool Area

Amenities Building Exterior (5)

Jumping Pillow Garden

Outside Hedge Mirror Bush Removed

Kids Club Beach Investigator

Nature Playground Anton and Wollie on top (2)

Front Garden Spring 2025

Front Garden February 2026

Hero Pictures (4)

Hero Pictures (3)

Hero Pictures (6)

Garden Award 21

Garden Pool

Kids Club Sand Castle Competition

Nature Playground Anton and Wollie on top (1)

Garden Accessible Bathroom

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In addition, the following further information can assist guests

Handrails and stairs are built as per state/territory building code.

Slip resistance surfaces are used.

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Dining Spaces

The dining spaces have the following facilities/amenities in place

The entrance has level access

The doorway is at least 850mm wide

There is level access through the dining area

Chairs are moveable to allow for wheelchairs to be seated at the tables

All glass doors and full height windows have contrast markings

There are areas of full lighting

There is an accessible toilet

Our business caters for the following dietary requirements

Sugar free (diabetic)

Gluten free (celiac)

Lactose free (dairy free)

Low fat and fibre with no gastric content

Low sodium

Nut free

Additive free

Organic

Vegetarian

Vegan

There are procedures in place to avoid cross-contamination of food products

In our General Store and Vending machine, we only use packaged and sealed food and check expiry dates as part of our routine. Health inspection are conducted on a regular basis by the City of Albany. We will extend our range in the future since we upgraded our shop area and furniture recently and now offer already a wider product range including WA made sunscreens, and suitable for sensitive skin, milk substitutes, gluten free products, locally made products, etc.

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Vending machine in Campers Kitchen

Campers Kitchen 4

In addition, the following further information can assist guests