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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Route Planning
- Guides
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COMMON AREAS
- Parks and gardens
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FOOD AND DRINK
- Dining Spaces
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EVENTS
- Events
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Overview
General
Tour/Transport
Common Areas
Food & Drink
Events
Business Overview
The business has the following products/services available
Tour/Transport
Food and Drink
Event
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
They are sign posted and treated accordingly
Exits and access to exists are greater than 900mm
Exits to the emergency evacuation point does not include stairways
The business identifies guests who need additional assistance should an emergency occur by:
Our staff are instructed to direct all individuals to the muster point, also being the last people to leave and thus identifying anyone who appears to needing assistance.
The procedure for assisting guests who need assisted rescue is:
To alert the Emergency Evacuation Warden who will coordinate their assistance using internal resources or contact Emergency Services
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://www.voyagerestate.com.au/visit-us
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Water bowls and toilet area provided on request. Beds not specifically provided.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
While we have a tasting counter, we encouraged seated tastings able to accommodate a wheelchair. Printed wine notes are placed on every table, with large format available on request. Our wine experiences are hosted so our team can explain the wines and manage further requests.
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
The Cellar Door has lounges for guests to wait, in the unlikely situation that their reserved table in the Wine Room or Restaurant is not ready.
In addition, the following further information can assist guests
Please let the Voyager team know of your requirements in the booking process or on arrival.
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
In addition, the following further information can assist guests
Personalised instructions can be provided with advance notice or phone call on arrival.
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is clear of obstruction
Glass doors are fitted with a visual sighting strip
Door handles are of a contrasting colour to the door
The entry door is a minimum of 850mm wide
There a clear space of at least 1500mm x 1500mm in front of all doors.
In addition, the following further information can assist guests
We have a drop-off zone and entrance for guests with limited mobility. Please contact us for instructions or hosted arrival.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
All corridors greater than 900mm
Public areas
The public areas have the following amenities in place
Even lighting
Seating
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
In addition, the following further information can assist guests
All areas are accessible by wheel chair, although cobblestone paths and grass may require some assistance. All areas accessible by stairs have alternate routes with no stairs. Seating is provided intermittently for those whom require a rest station.
Steps
Steps have the following amenities are in place
There are steps.
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
In addition, the following further information can assist guests
All areas accessible by stairs have alternate routes with no stairs.
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Long ramps (more than 10m) are 1:20 or less
Temporary ramps are available
Temporary ramps are in place for the duration of the guests stay
Ramps have a raised edge of at least 100mm
In addition, the following further information can assist guests
Permanent ramps are in place to provide access to visitor building and grounds. Some require taking an alternate route. Personalised instructions or host can be provided with advance notice. Temporary ramps also available on request.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
With advance notice, we are happy to alter our tour experience to accommodate with no/low mobility in terms of stops and duration.
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Walking Tours
Operated on a step free route
Multi-paced to account for slower walkers
Hearing aid compatible
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
In addition, the following further information can assist guests
All guest tours are personalised and therefore can be adjusted to individual requirements, being it mobility, visual, hearing or other. Advance notice is required in order to provide the best experience.
Parks and gardens
The following parks and gardens amenities are available
Accessible toilets
Seats are provided at regular intervals
Handrails and stairs are built as per state/territory building code.
A handrail is available and at 865-965mm in height.
Front building entrance exit stairs and ramp
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There is an accessible toilet
Our business caters for the following dietary requirements
Gluten free (celiac)
Lactose free (dairy free)
Nut free
Vegetarian
There are procedures in place to avoid cross-contamination of food products
The Voyager Estate kitchen operates to state and local regulatory standards for food hygiene and contamination. Allergies that are identified to us in advance are noted in booking notes, service board and accommodated with the upmost care by our chefs.
There is a sample menu available online
Sample menu is available here -
https://www.voyagerestate.com.au/restaurant
In addition, the following further information can assist guests
Voyager Estate offers table service for ordering and payment. Tables can be used in the place of service bar for guests in a wheel chair or who need to remain seated.
Events
Events have the following facilities/amenities in place
There is step free access throughout the venue
Reception, registration desks or ticket offices have a lower counter section
Accessible toilets are available at the venue
Wheelchair designated seating is provided
We cater for a range of seating and viewing options
We cater for varying group sizes
There is good circulation space with the number of people expected to allow people with a disability to move around freely
Food and water is available for guide and service animals
The event is outdoors
Seating is at regular intervals
Side shows, activities etc. are accessible
Accessible car parking is available
There are designated drop-off points