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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Route Planning
- Guides
to view the full report.
Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Wheelchairs or mobility scooters
Food allergies or intolerances
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
I run walking tours in outdoor settings
The business identifies guests who need additional assistance should an emergency occur by:
There is a guide with the group at all times. When booking our tours we ask if special assistamce is needed.
The procedure for assisting guests who need assisted rescue is:
The guide would assist if needed
Communications
An accessibility guide is available on the website
https://radelaidetours.com.au/accessibility/
Our website meets WCAG 2.0 accessibility standards
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Have identified a grassed area on tour where assistance animals can use for a toilet stop. Have also identified 2 spots where a water tap is available for a water stop for aisstance anmals
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
A step free map/guide
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We have identified areas where guests can sit down during the tour whilst talks are being done by the guide. We also have a 10min rest break halfway through the tour.
In addition, the following further information can assist guests
Our Tours depart from 2 different locations. Please see below for the details of each and for which tours they apply.For our Ultimate Adelaide Tour, S.A Food Icons, Discover Adelaide and Street Art Tour we meet outside the Adelaide Visitor Information at 25 Pirie Street.You can get to us on public transport or by car.Accessible parking is available in front of the Adelaide Town Hall on King William Street daily from 7.00pm to midnight (except Mondays).The City of Adelaide owned UParks have accessible spaces located near the lifts. Holders of SA Disability Parking Permits can apply to UPark for an Accessibility Pass. This pass provides two hours free parking up to 52 times per year at all UPark car parks. Check the website for details on applying for a UPark Accessibility Pass here or call 8203 7203.If you’re taking public transport, Find timetables for Adelaide’s bus, train and tram services on the Adelaide Metro website here.You can also visit the Adelaide Metro InfoCentre at the Adelaide Railway Station or call their InfoLine on 1300 311 108.For our Discover Glenelg Tour we meet outside the Holdfast Bay Visitor Information/Holdfast Bay Discover centre on Mosley Square.You can get to us on public transport or by car.Accessible parking is available on Colley Terrace opposite Mosley square or on Jetty Road or sussex street. Check the holdfat bay accessibleparking map here or phone Holdfast Bay city council on Phone: (08) 8229 9999If you’re taking public transport, The Bay Discovery Centre is just a short tram ride from the City of Adelaide – Stop 17 Moseley Square.Find timetables for Adelaide’s bus, train and tram services on the Adelaide Metro website here.You can also visit the Adelaide Metro InfoCentre at the Adelaide Railway Station or call their InfoLine on 1300 311 108.For our Private tours we can meet you at your accommodation if it is located in Adelaide city centre
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
The public transport services available are:
Please be at this location for your tour five minutes prior to tour departure time. The guide will be there to greet you and once all people booked on the tour arrive, we will commence the walking tour. Mobility aids such as wheelchairs and prams can be used on the tour. Adelaide is a relativiely flat city and the tour is on concrete sidewalks for the majority of the tour. There are some sections during the tour where a wheelchair user may need assistance to get over or up an incline, ramp or bump in the path/road. During the tour we catch a tram 2 stops to avoid walking 5 blocks. The tram is wheelchair accessible and service animals are allowed on board. For wheelchair and pram access, to get on a train or tram, wait over the platform area that has the white and blue international symbol of Access icon. Once the train or tram stops, the first door will open in front of the area with the access symbol. The driver or uniformed employee will set up the access ramp for you to board the train or tram. Service animals are welcome on tour. During our tours we have identified areas that Service animals will be able to have water and to relieve themselves on a grassy area. Please enquire with us to find the details of this for each tour. There is audio commentary throughout the trip. Guides will speak directly to the group without the use of any speakers or microphones. We can provide additional commentary to people with vision impairment or written commentary for those with hearing impairment. We are happy to work with you to ensure you thoroughly enjoy your experience.
In addition, the following further information can assist guests
Please be at this location for your tour five minutes prior to tour departure time.The guide will be there to greet you and once all people booked on the tour arrive, we will commence the walking tour.Mobility aids such as wheelchairs and prams can be used on the tour. Adelaide is a relativiely flat city and the tour is on concrete sidewalks for the majority of the tour. There are some sections during the tour where a wheelchair user may need assistance to get over or up an incline, ramp or bump in the path/road.During the tour we catch a tram 2 stops to avoid walking 5 blocks. The tram is wheelchair accessible and service animals are allowed on board.For wheelchair and pram access, to get on a train or tram, wait over the platform area that has the white and blue international symbol of Access icon. Once the train or tram stops, the first door will open in front of the area with the access symbol. The driver or uniformed employee will set up the access ramp for you to board the train or tram.Service animals are welcome on tour.During our tours we have identified areas that Service animals will be able to have water and to relieve themselves on a grassy area. Please enquire with us to find the details of this for each tour.There is audio commentary throughout the trip. Guides will speak directly to the group without the use of any speakers or microphones.We can provide additional commentary to people with vision impairment or written commentary for those with hearing impairment.We are happy to work with you to ensure you thoroughly enjoy your experience.
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
In addition, the following further information can assist guests
Please be at this location for your tour five minutes prior to tour departure time.The guide will be there to greet you and once all people booked on the tour arrive, we will commence the walking tour.Mobility aids such as wheelchairs and prams can be used on the tour. Adelaide is a relativiely flat city and the tour is on concrete sidewalks for the majority of the tour. There are some sections during the tour where a wheelchair user may need assistance to get over or up an incline, ramp or bump in the path/road.During the tour we catch a tram 2 stops to avoid walking 5 blocks. The tram is wheelchair accessible and service animals are allowed on board.For wheelchair and pram access, to get on a train or tram, wait over the platform area that has the white and blue international symbol of Access icon. Once the train or tram stops, the first door will open in front of the area with the access symbol. The driver or uniformed employee will set up the access ramp for you to board the train or tram.Service animals are welcome on tour.During our tours we have identified areas that Service animals will be able to have water and to relieve themselves on a grassy area. Please enquire with us to find the details of this for each tour.There is audio commentary throughout the trip. Guides will speak directly to the group without the use of any speakers or microphones.We can provide additional commentary to people with vision impairment or written commentary for those with hearing impairment.We are happy to work with you to ensure you thoroughly enjoy your experience.
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
Any paths having steps are clearly identified as non-wheelchair accessible
Step free routes clearly signed
In addition, the following further information can assist guests
Please be at this location for your tour five minutes prior to tour departure time.The guide will be there to greet you and once all people booked on the tour arrive, we will commence the walking tour.Mobility aids such as wheelchairs and prams can be used on the tour. Adelaide is a relativiely flat city and the tour is on concrete sidewalks for the majority of the tour. There are some sections during the tour where a wheelchair user may need assistance to get over or up an incline, ramp or bump in the path/road.During the tour we catch a tram 2 stops to avoid walking 5 blocks. The tram is wheelchair accessible and service animals are allowed on board.For wheelchair and pram access, to get on a train or tram, wait over the platform area that has the white and blue international symbol of Access icon. Once the train or tram stops, the first door will open in front of the area with the access symbol. The driver or uniformed employee will set up the access ramp for you to board the train or tram.Service animals are welcome on tour.During our tours we have identified areas that Service animals will be able to have water and to relieve themselves on a grassy area. Please enquire with us to find the details of this for each tour.There is audio commentary throughout the trip. Guides will speak directly to the group without the use of any speakers or microphones.We can provide additional commentary to people with vision impairment or written commentary for those with hearing impairment.We are happy to work with you to ensure you thoroughly enjoy your experience.
Steps
Steps have the following amenities are in place
In addition, the following further information can assist guests
Please be at this location for your tour five minutes prior to tour departure time.The guide will be there to greet you and once all people booked on the tour arrive, we will commence the walking tour.Mobility aids such as wheelchairs and prams can be used on the tour. Adelaide is a relativiely flat city and the tour is on concrete sidewalks for the majority of the tour. There are some sections during the tour where a wheelchair user may need assistance to get over or up an incline, ramp or bump in the path/road.During the tour we catch a tram 2 stops to avoid walking 5 blocks. The tram is wheelchair accessible and service animals are allowed on board.For wheelchair and pram access, to get on a train or tram, wait over the platform area that has the white and blue international symbol of Access icon. Once the train or tram stops, the first door will open in front of the area with the access symbol. The driver or uniformed employee will set up the access ramp for you to board the train or tram.Service animals are welcome on tour.During our tours we have identified areas that Service animals will be able to have water and to relieve themselves on a grassy area. Please enquire with us to find the details of this for each tour.There is audio commentary throughout the trip. Guides will speak directly to the group without the use of any speakers or microphones.We can provide additional commentary to people with vision impairment or written commentary for those with hearing impairment.We are happy to work with you to ensure you thoroughly enjoy your experience.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests
Please be at this location for your tour five minutes prior to tour departure time.The guide will be there to greet you and once all people booked on the tour arrive, we will commence the walking tour.Mobility aids such as wheelchairs and prams can be used on the tour. Adelaide is a relativiely flat city and the tour is on concrete sidewalks for the majority of the tour. There are some sections during the tour where a wheelchair user may need assistance to get over or up an incline, ramp or bump in the path/road.During the tour we catch a tram 2 stops to avoid walking 5 blocks. The tram is wheelchair accessible and service animals are allowed on board.For wheelchair and pram access, to get on a train or tram, wait over the platform area that has the white and blue international symbol of Access icon. Once the train or tram stops, the first door will open in front of the area with the access symbol. The driver or uniformed employee will set up the access ramp for you to board the train or tram.Service animals are welcome on tour.During our tours we have identified areas that Service animals will be able to have water and to relieve themselves on a grassy area. Please enquire with us to find the details of this for each tour.There is audio commentary throughout the trip. Guides will speak directly to the group without the use of any speakers or microphones.We can provide additional commentary to people with vision impairment or written commentary for those with hearing impairment.We are happy to work with you to ensure you thoroughly enjoy your experience.
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Walking Tours
Operated on a step free route
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers