The business has the following products/services available
Accommodation
Event
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by: Three times daily walk through property by Duty Managers
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits including stairwells, have bright edges used on the steps.
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by: This is identified and registered up on check in
The procedure for assisting guests who need assisted rescue is: Emergency warden will deploy team to assist a guest with a mobility challenges to remove to the fire escape and fire brigade then takes over removal from the buildng
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Our business offers the following alternative communication methods
Plain English
None
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals: Access to grounds for exercise and toileting
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Information and maps are available in written form
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: N/A there is almost zero likelihood of this occurring in the hotel. We staff accordingly so no guests able or disabled are made to wait on service
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
Front Desk, Sales and Reservations teams are all empowered to assist guest with this information
In addition, the following further information can assist guests
Carpark is an open-air carpark with no barriers nor boom gates or intercomms
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
The lifts have the following amenities in place
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
The public areas have the following amenities in place
Display units, Televisions, Video displays etc. are open captioned
Even lighting
Seating
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
All pathways are accessible for wheelchair users
The bedrooms have the following facilities/amenities in place
There are 2 rooms available to guests who use a wheelchair
Only as above
Additional Information from the business
For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation: The hotel guest's impairment is logged and registered at Front Desk and team are deployed in an emergency to offer assistance
Televisions are equipped with closed captioning capability
Room phones have volume control
Room phones have a visual ringing indicator
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
There is at least 130mm clearance under the bed
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
The following swimming pools, spas and waterparks amenities are available
Unisex change facilities with an accessible toilet
The park map includes a step free route
Events have the following facilities/amenities in place
There is step free access throughout the venue
All ancillary areas are step free e.g. breakout rooms, dining areas, outside areas and exhibition spaces
All stage areas including speaker platforms are accessible
Accessible toilets are available at the venue
There is good circulation space with the number of people expected to allow people with a disability to move around freely
Food and water is available for guide and service animals
Accessible car parking is available
There are designated drop-off points
There is accessible public transport to the venue
There is an event map available
The event map shows accessible facilities
The event map shows accessible public transport points
A step free route is shown