
The business has the following products/services available
Tour/Transport
Attraction
Adventure
Our business caters for the following disability types:
Cognitive or people on the Autism Spectrum
The business offers the following methods for bookings and enquiries:
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Our website meets WCAG 2.0 accessibility standards
The business provides the following services for services animals:
NA
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
We operate right at the beach, with all bookings done online.
Information and maps are available in written form
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Flexible scheduling: Guests can choose times that suit their energy levels, and we can recommend quieter periods with shorter waits.
Assistance on request: Our team can provide early boarding, quicker processing, or other support to reduce physical demands.
Clear communication: We keep guests informed of any wait times or delays so they can plan rest periods as needed.
In addition, the following further information can assist guests
Guests with fatigue can request priority boarding or quieter time slots. Staff can provide one-on-one support for boarding, transfers. Shorter or assisted tours are offered for those unable to participate in longer activities. Please let us know any medical or accessibility needs when booking so we can tailor your experience.
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
The business has the following Car Park and Access amenities
Designated disabled parking bays
Level or ramped access from the car park to the entrance
In addition, the following further information can assist guests
We operate from a public beach with public car parks around.
External paths of travel have the following amenities are in place
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Steps have the following amenities are in place
There are steps.
Handrails fitted to all open sets of steps
In addition, the following further information can assist guests
From The car park to where we are, there are about 5 steps to go to the walkway.
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
The facilities closest to us are public facilities / change rooms.
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
NA vehicles have wheelchair lifts or ramps
NA vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
NA
Additional Information from the business
In addition, the following further information can assist guests:
We do tours on Jet skis and our tour routes include stops but passengers do not disembark.
Use of clear/simple English
Correct pronunciation for lip readers
Marine
Accessibility is tide dependent
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This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Our tours do not stop at any external attractions, accommodation providers, food & beverage venues, or retail spaces operated by other businesses. Our jet ski experiences run continuously on the water, and we do not disembark at any third-party locations during the tour. Therefore, there are no external businesses to list.
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
Yes, we cater to people with disabilities and are committed to making our experiences as inclusive and enjoyable as possible. We recognize that every guest has unique needs, and we strive to provide support, accessibility, and adaptations to ensure everyone can participate comfortably.
Activities Available to People with Disabilities:
Adaptive Tours:
Our tours are designed to accommodate various mobility levels. Guests using wheelchairs or mobility aids can access most areas safely.
Assisted Jet Ski Experiences:
For those with limited mobility, we offer guided jet ski tours with and trained staff to assist with boarding and disembarking.
Safety briefings and personal flotation devices are adjusted to suit individual needs.
Inclusive Wildlife and Nature Viewing:
Guests with hearing or vision impairments can receive additional assistance or verbal descriptions from our guides.
Customizable Support:
Staff are trained to recognize accessibility needs and can assist with early boarding, reduced walking routes, or additional physical support if needed
Guests can request one-on-one attention to ensure safety and comfort during activities.
Quiet and Relaxed Options:
We understand that some guests may need shorter, less crowded experiences. We can schedule tours during quieter periods and offer flexible pacing.
Additional Considerations:
We encourage guests to let us know their specific needs when booking so we can tailor the experience appropriately.
The equipment utilised to make the activities available are:
Personal Flotation Devices (PFDs): Specially sized life jackets and PFDs are available for all body types and abilities, including designs that are easier to put on or remove.
Trained Staff Assistance
While not equipment per se, our trained staff act as a critical “living tool” for accessibility: helping with boarding, transfers, and personal support throughout the activity.
The following limitations apply to participation, including those activities that are not available to people with a disability:
Accessibility for Guests with Disabilities
Yes, we welcome guests with disabilities and strive to make our activities safe and enjoyable.
Guided Tours: Assisted boarding, quiet/slow-paced options, and verbal/visual guidance.
Supportive Staff: Trained team available to help with transfers, equipment, and safety.
Limitations:
High-speed or extreme water activities may not be suitable.
Areas with deep water, strong currents, or uneven surfaces may be restricted.
Activities requiring full independent movement or quick reactions may not be possible.
Alternative Options:
Slower-paced tours, assisted participation, and accessible observation points are available. Guests are encouraged to share their needs when booking.
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In addition, the following further information can assist guests
Booking & Requests: Please let us know of any accessibility requirements or special needs when booking so we can tailor the experience. Safety First: All guests must wear safety equipment provided, including life jackets. Assistance On Request: Our staff are trained to provide one-on-one support, including help with boarding, transfers, or equipment. Flexible Timing: Guests who prefer quieter or slower-paced experiences can choose early or less busy time slots. Health Considerations: Guests with certain medical conditions should consult with their healthcare provider before participating. Communication Support: Verbal instructions, and staff guidance are available for guests with sensory or cognitive impairments. Weather & Conditions: Some activities may be limited in adverse weather for safety reasons.