Emergency Management

      Exit signs are clear and easy to see

      Exit signs have raised lettering or braille

      Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
Most of the venue is outside, and the evacuation spot is clearly signposted and visible. Large double doors that lead from each public area are pinned open at all times during service.

      Exits and access to exists are greater than 900mm

      Exits to the emergency evacuation point does not include stairways

      The evacuation point is clearly marked by a sign

The business identifies guests who need additional assistance should an emergency occur by:
We identify guests needing assistance via three primary methods: Pre-Booking: Guests can flag mobility or sensory requirements in our reservation system’s "special notes" field. Entry Assessment: Greeting staff visually identify guests with mobility aids or high-support needs as they arrive. Active Monitoring: Our open-plan layout provides clear sightlines, and our digital booking system ensure we know where guests are, and if bookings move tables their booking notes follow them. Floor staff maintain situational awareness of guest locations throughout their visit. During an emergency, designated staff "sweep" assigned zones - from the lawn to the tasting room - to provide direct guidance, ensuring those identified reach our permanently open exits and assembly points safely.

The procedure for assisting guests who need assisted rescue is:
Their needs will be managed individually and case by case by a dedicated team member during the evacuation procedures.

     Guests with disabilities are noted in the guest log book for emergency and evacuation purposes