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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- External Paths
- Steps
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
to view the full report.
Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Limited mobility
Food allergies or intolerances
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Emergency access is the same access to board and disembark coaches, it is only obstructed by people boarding and disembarking the vehicle
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
Passengers are assisted on our tours by their travelling companions. Our staff observe and check in with any passengers who may need assistance during the tour. We defer to each venue's procedures regarding emergency procedures.
The procedure for assisting guests who need assisted rescue is:
Emergency procedures for the touring coaches, and defer to venue staff at specific locations
Guide Dog and Service Animals
The business provides the following services for services animals:
None as touring coaches are not accessible to the general public
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
N/A
In addition, the following further information can assist guests
Our escorted touring programs are designed to help guests explore the diverse and often remote landscapes of Western Australia, and we want every traveller to have a safe, comfortable, and genuinely enjoyable experience. Because our tours venture into regional and remote environments — across natural terrain, heritage sites, and locations with limited infrastructure — they involve varying levels of physical activity that may not suit everyone at every stage of life. Each tour carries a clearly defined Activity Level to help assess suitability, we encourage everyone to review these carefully before booking. If anyone has any questions about whether a tour is the right fit, we warmly invite them to reach out — we're happy to talk through their needs, explain what's involved, and help them find the perfect journey.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
In addition, the following further information can assist guests
Our escorted touring programs are designed to help guests explore the diverse and often remote landscapes of Western Australia, and we want every traveller to have a safe, comfortable, and genuinely enjoyable experience. Because our tours venture into regional and remote environments — across natural terrain, heritage sites, and locations with limited infrastructure — they involve varying levels of physical activity that may not suit everyone at every stage of life. Each tour carries a clearly defined Activity Level to help assess suitability, we encourage everyone to review these carefully before booking. If anyone has any questions about whether a tour is the right fit, we warmly invite them to reach out — we're happy to talk through their needs, explain what's involved, and help them find the perfect journey.
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
In addition, the following further information can assist guests
Reception area is staffed during open hours
Lifts
In addition, the following further information can assist guests
N/A
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
Public areas
The public areas have the following amenities in place
Even lighting
Seating
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
In addition, the following further information can assist guests
There are not steps to access the reception area
Steps
Steps
In addition, the following further information can assist guests
N/A
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
None vehicles have wheelchair lifts or ramps
None vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
0
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
Our escorted touring programs are designed to help guests explore the diverse and often remote landscapes of Western Australia, and we want every traveller to have a safe, comfortable, and genuinely enjoyable experience. Because our tours venture into regional and remote environments — across natural terrain, heritage sites, and locations with limited infrastructure — they involve varying levels of physical activity that may not suit everyone at every stage of life. Each tour carries a clearly defined Activity Level to help assess suitability, we encourage everyone to review these carefully before booking. If anyone has any questions about whether a tour is the right fit, we warmly invite them to reach out — we're happy to talk through their needs, explain what's involved, and help them find the perfect journey.
Overnight Stops
For overnight stays, wheelchair accessible rooms are available
The total number of wheelchair passengers that can be catered for at overnight stops are:
0
Walking Tours
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
N/A - we operate 120 different tours across WA, Australia and overseas each year, and have over 300 venues in our database. It is impractical to answer this question.
In addition, the following further information can assist guests
We work with approximately 300 different venues, tours and attractions (built and nature based) each year to help deliver our group tour itineraries. In regional and remote locations there is significant variation in the level of accessibility, facilities, and services available. We do our best to secure suitable accessible venues, tours and attractions, we are always happy to discuss individual accessibility needs to help determine the suitability of a particular tour.