ATIC Accessibility

Please click on the left-hand menu
to view the full report.

Overview

General

Accommodation

Attractions

Common Areas

Food & Drink

Business Overview

The business has the following products/services available

Accommodation

Food and Drink

Our business caters for the following disability types:

Deaf or low hearing

Limited mobility

Wheelchairs or mobility scooters

Food allergies or intolerances

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Our forms have high contract boxes and submit boxes

Emergency Management

Exit signs are clear and easy to see

Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
Visually

Exits and access to exists are greater than 900mm

Exit doors are able to be opened by all occupants

Exits to the emergency evacuation point does not include stairways

The business identifies guests who need additional assistance should an emergency occur by:
Verbally

The procedure for assisting guests who need assisted rescue is:
Contact management to arrange

Communications

Our business offers the following alternative communication methods

Plain English

Not specified

There is easy to read signage and information (e.g. menus and emergency information)

Other Information

For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair

Guide Dog and Service Animals

The business provides a secure area with shade and water for service animals

The business provides a toilet area for service animals

Bowls, bedding, etc. are provided for service animals

The business provides the following services for services animals:
All animals are welcome around the park on a lead. There are many shaded areas and water bowls are available

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

There is a reception/public entryway.

Seating available at reception

Lighting in the reception area is even and glare free

All checkin are completed by a staff member who can adapt to the requirements of a guest

Information and maps are available in written form

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
The check in process is very fast - about 2-4 minutes. Seating is provided at both Reception and the cafe

Cognitive Impairment Support

A space for parents and children on the Autism Spectrum

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Level or ramped access from the car park to the entrance

Kerb ramps are in place where a pavement or walkway needs to be crossed

Entry

The business has the following amenities/systems in place for entry

A drop off point close to the entrance

A path of access to the building is slip resistance and even

A path of access to the building is clear of obstruction

Door jams/doors are of a contrasting colour to surrounding walls

Signage is written in a contrasting colour

Signage is written in a Sans Serif font and use upper and lower case letters

The entry door is a minimum of 850mm wide

The entrance sill is less than 13mm

The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater

Internal Spaces

Clear and unobstructed routes through and between buildings

Interior walls are matte or low sheen

Any protruding or overhanging obstructions are at least 2meters above the floor or are protected

Floor surfaces are hard or short pile carpet

Seating is available for guests unable to stand for long periods

All corridors greater than 900mm

There is a quiet space for parents and children on the Autism Spectrum

Public areas

The public areas have the following amenities in place

Even lighting

Seating

Displays, exhibits, commentary and live performances

For displays, exhibits, commentary and live performances the following amenities are in place

Seating

Wheelchair accessible spaces/seating

External Paths

External paths of travel have the following amenities are in place

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)

Pathways are wider than 900mm

There 3 successive steps or less on any path or at any doorway

Steps

Steps have the following amenities are in place

There are steps.

The underside of all staircases are enclosed or protected to a height of at least 2 metres

Where steps are present are there three steps or less

Ramps

Ramps have the following amenities are in place

There are ramps.

All fixed ramps are 1:14 or less

Long ramps (more than 10m) are 1:20 or less

Public Toilets/Adult change facilities

Public Toilets/Adult change facilities have the following amenities are in place

There is an accessible toilet for public use

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

The toilet seat is 460mm above the floor

There is 2000mm mm of clear space in front of the toilet

The toilet seat of a contrasting colour to the floor

The toilet seat is460mm above the floor

Bedrooms

The bedrooms have the following facilities/amenities in place

There are 1 rooms available to guests who use a wheelchair

Bedroom furniture can be re-arranged on request

Not specified

Wooramel Retreat 4Quarters Self Contained (3)

Room Amenities

No wardrobes

Additional Information from the business

For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation:
Staff would evacuate all guests in the event of any emergency

There is contrast between the walls, skirtings, floor and furniture

There is a clear path through the room

Doors open fully against the adjoining wall

There is a clear opening at least 850mm wide

There at least one chair with rigid arms

The bedside lamp switch is easy to reach from the bed

There is at least 850mm clear space beside the bed

The bed height is no higher than 680mm from the floor

There is at least 130mm clearance under the bed

Bathrooms

The bathrooms have the following facilities/amenities in place

All heating appliances and hot water pipes are protected or insulated

All shower, bath and basin taps are clearly differentiated between hot and cold

Fixtures and fittings have rounded edges

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

There is a minimum of 1400mm of clear space in front of the toilet

The toilet seat is a contrasting colour to the floor

The toilet seat is 460mm above the floor

There is a portable shower head on flexible hose

Attractions Basics

https://www.wooramel.com.au/_files/ugd/0e9842_56a4a851b6ac460cb569d55027198f6f.pdf

Swimming pools, spas and waterparks

The following swimming pools, spas and waterparks amenities are available

Unisex change facilities with an accessible toilet

Wooramel Retreat Artesian Baths (12)

Dining Spaces

The dining spaces have the following facilities/amenities in place

The entrance has level access

The doorway is at least 850mm wide

There is level access through the dining area

Chairs are moveable to allow for wheelchairs to be seated at the tables

All glass doors and full height windows have contrast markings

There are areas of full lighting

There are Plain English menus

There is an accessible toilet

Our business caters for the following dietary requirements

Gluten free (celiac)

Lactose free (dairy free)

Low sodium

Nut free

Vegetarian

Vegan

There are procedures in place to avoid cross-contamination of food products

Different storage containers, prep boards and utensils

There is a sample menu available online

Sample menu is available here -
https://www.wooramel.com.au/activities

Wooramel Retreat Cafe (7)