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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Steps
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ACCOMMODATION
- Room Amenities
- Bathrooms
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COMMON AREAS
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Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Food allergies or intolerances
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
All cottages have clear exits in case of emergency, and the driveway is always kept clear.
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
Our guest are welcomed to inform us of any accessibilty concerns at the time of booking, and this is noted on the booking details.
The procedure for assisting guests who need assisted rescue is:
This is assessed on an individual case basis, when we have been informed of any concerns by our guests.
Communications
Our business offers the following alternative communication methods
Plain English
Our Welcome folder and Room guide is available in paper or digital form, which can be translated using google translate. We also use QR codes with linked Youtube videos for assistance with troubleshooting, captions can be added if required.
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides the following services for services animals:
The nature and layout of the property limits our capacity to provide suitable accommodation for guests requiring a service dog, we invite individuals to reach out and discuss this directly.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Seating options are available in the gardens near the self check-in area, if guest arrive prior to check-in time, they are welcomed to take a seat here.
In addition, the following further information can assist guests
Self check-in is available and time after 2pm and is very straightforward! If guests arrive earlier, they are invited to wander the gardens and make use of the seating options available on the central lawns. We invite guests to reach out to us directly if there are any specific consideration we can work with them to accommodate.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
In addition, the following further information can assist guests
Each cottage has one parking space allocated, either directly outside of or in close proximity to the cottage.
External Paths
External paths of travel have the following amenities are in place
The width of the smallest pathway is:
900mm
There 3 successive steps or less on any path or at any doorway
In addition, the following further information can assist guests
The driveway surface is loose stone and we ask guests to take caution.
Steps
Steps have the following amenities are in place
In addition, the following further information can assist guests
Each of our cottages require at least one step up to enter through the front door. Once inside, all cottages with the exception of Ironbark have no internal steps.
Room Amenities
Televisions are equipped with closed captioning capability
There is a clear path through the room
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Openings are a minimum of 840mm as a minimum wide
There luggage racks for at least two suitcases
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
The bed height is no higher than 680mm from the floor
The business offers a range of non-allergenic bedding
Non-allergenic cleaning products are used
In addition, the following further information can assist guests
Our heritage-listed cottages were built in the 1800's therefore unfortunately there are some physical accessibility limitations that we are unable to work around. Therefore, to ensure our guests make a the best choice possible for their needs, we try to be as transparent as possible regarding the specific facilities of each cottage in the descriptions on our website descriptions. We invite our guests to get in touch with any accessibility concerns they may have, or considerations they may require.
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
The door is at least 850mm wide
The width beside the toilet is Less than 700mm.
There is Less than 1400mm mm of clear space in front of the toilet
The toilet seat is 460mm above the floor
A door is fitted to the shower
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French Cottage 'Bathroom' (in main room)
Irish Cottage Bathroom
Ironbark Cottage Bathroom
Scottish Cottage Bathroom
English Cottage Bathroom
Welsh Cottage Bathroom
Outlander Cottage Bathroom
Irish Cottage Shower-over-Spa
In addition, the following further information can assist guests
Our seven cottages each have a unique bathroom layout and facilities. For instance, both the French Cottage and Irish Cottage have a shower over a large spa bath and no walk-in shower. We ask our guests to please review the comprehensive descriptions on our website, and if there are any concerns around accessibility and mobility limitations, we invite them to reach out to discuss this directly so we can help make a suitable choice.