Emergency Management

     Emergency and evacuation procedures are explained on arrival

      There are visual device/s to alert occupants to evacuate.

      Exit signs are clear and easy to see

      Exit signs have raised lettering or braille

      Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
At Hotel Vera, the safety and accessibility of our guests and staff are our top priorities. We ensure that all exit routes and emergency exits remain free and clear at all times through the following measures: Regular Inspections: Our team conducts frequent checks of all corridors, stairwells, and exit doors to ensure they are unobstructed and accessible. Clear Signage: All exits are clearly marked with illuminated signage to guide guests safely in case of an emergency. Staff Training: All staff members are trained to keep exit paths clear and to immediately address any obstructions. No Storage Policy: We strictly prohibit the storage of any items in hallways, stairwells, or in front of exit doors. Maintenance Protocols: Any maintenance or cleaning activities are scheduled to avoid blocking exits, and temporary obstructions are never permitted. Guest Awareness: Information about emergency exits and evacuation procedures is provided in each guest room and at key locations throughout the hotel. By maintaining these standards, Hotel Vera ensures that exit access is always available, supporting the safety and peace of mind of all our guests and staff.

      Exits and access to exists are greater than 900mm

      Exit doors are able to be opened by all occupants

      Exits to the emergency evacuation point does not include stairways

      The evacuation point is clearly marked by a sign

      The evacuation point is clearly marked by a sign with raised letters or braille

The business identifies guests who need additional assistance should an emergency occur by:
When you make a reservation or check in, please let our team know if you may need extra help in case of an emergency. We keep this information confidential and use it only to ensure your safety. Our staff are trained to identify and assist guests who have requested additional support, so we can provide the right help quickly if needed.

The procedure for assisting guests who need assisted rescue is:
In an emergency, our team is ready to help. In the event of an evacuation, a trained staff member will come to your room or location to assist you. We will follow your preferred method of communication and support, and help you safely reach the nearest exit or designated safe area. Your safety is our priority, and we will stay with you until you are out of danger or emergency services arrive.

     Guests with disabilities are noted in the guest log book for emergency and evacuation purposes