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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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ATTRACTIONS
- Attractions Basics
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COMMON AREAS
- Play Spaces
- Parks and gardens
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FOOD AND DRINK
- Dining Spaces
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EVENTS
- Events
to view the full report.
Overview
General
Attractions
Common Areas
Food & Drink
Events
Business Overview
The business has the following products/services available
Attraction
Food and Drink
Event
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Communications
An accessibility guide is available on the website
https://museumsvictoria.com.au/melbournemuseum/plan-your-visit/accessibility/
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides the following services for services animals:
We provide access to people with services animals to our venues.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Staff communicate with each person and makes the booking for them as part of our service.
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Staff monitor waiting lines and assist visitors where needed. This may be moving them to be assisted quicker or offering a place to sit.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
Our website has a section for Getting Here which details all modes of transport
Kerb ramps are in place where a pavement or walkway needs to be crossed
An intercom system is available at the entrance of car park
Instructions on how to use the system are in Plan English and accompanied by Universal design standard pictures
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
Lifts
Premises has lifts
Lift location: Rathdowne Street Carpark. Available to all public; Has visual floor indicator; Has breakdown procedure for guest who are hearing impaired
Lift location: Between the Museum Shop and Café to upper and lower levels of Melbourne Museum. Has visual floor indicator; Has breakdown procedure for guest who are hearing impaired
Lift location: Scienceworks. Available to all public; Has visual floor indicator; Has breakdown procedure for guest who are hearing impaired
Lift location: IMAX Theatre. Available to all public; Has visual floor indicator; Has breakdown procedure for guest who are hearing impaired
Lift location: Immigration Museum. Available to all public; Has visual floor indicator; Has breakdown procedure for guest who are hearing impaired
Lift location: Triceratops: Fate of the Dinosaurs exhibition. Has visual floor indicator; Has breakdown procedure for guest who are hearing impaired
Lift location: Nicholson Street Carpark. Available to all public; Has visual floor indicator; Has breakdown procedure for guest who are hearing impaired
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
Public areas
The public areas have the following amenities in place
Hearing loops
Hearing loop symbols are displayed
Even lighting
Seating
In addition, the following further information can assist guests
There are hearing loops in a number of spaces at Melbourne Museum. Hearing Loops are located in:Ground Floor, First Peoples - Creation Cinema Lower Floor, Theatre
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
In addition, the following further information can assist guests
The location of the show or presentation will determine if hearing loop is available.
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
Step free routes clearly signed
Steps
Steps
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Temporary ramps are available
Temporary ramps are in place for the duration of the guests stay
Ramps have a raised edge of at least 100mm
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
There is a registered changing places facility
In addition, the following further information can assist guests
There is a Changing Place facility at Melbourne Museum but not at Immigration Museum or Scienceworks.
Attractions Basics
A park map is available here:
https://museumsvictoria.com.au/melbournemuseum/plan-your-visit/visitor-map/
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Play Spaces
Level access is provided to play spaces
Ramps provided are at least 25% of elevated sections of the play space
The surface of the play space is of a composite or rubberized material
There wheelchair accessible activities
The play space contains cognitive play panels
The play space contains tactile play panels or activities
The space contain colour contrasting elements
Seating is provided in or around the play space
MM Carpark entry
MM Dinosaurs touch area
MM Escalators
In addition, the following further information can assist guests
The Children's Gallery includes an indoor play space plus outdoor area.
Parks and gardens
The following parks and gardens amenities are available
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Handrails and stairs are built as per state/territory building code.
A handrail is available and at 865-965mm in height.
MM Escalators
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low potassium
Low sodium
Nut free
Additive free
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
The Cafe operators are aware of the health and safety requirements and have procedures in place.
There is a sample menu available online
Sample menu is available here -
https://museumsvictoria.com.au/melbournemuseum/plan-your-visit/dining/
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Events
Events have the following facilities/amenities in place
There is step free access throughout the venue
All ancillary areas are step free e.g. breakout rooms, dining areas, outside areas and exhibition spaces
A low height lectern is available
Accessible toilets are available at the venue
There is clear signage throughout the venue including accessible routes and accessible facilities
Wheelchair designated seating is provided
We cater for a range of seating and viewing options
We cater for varying group sizes
There is good circulation space with the number of people expected to allow people with a disability to move around freely
Food and water is available for guide and service animals
Accessible car parking is available
There are designated drop-off points
There is accessible public transport to the venue
Quiet rooms, marquees or spaces are available
In addition, the following further information can assist guests
Melbourne Museum hosts a wide variety of public programs and events year-round. Venue information for guests is available as per usual daytime activities, with additional program or event specific information available on each What's On page or in consultation with the Bookings team.