Emergency Management

     Emergency and evacuation procedures are explained on arrival

      Exit signs are clear and easy to see

      Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
Standard daily office operating procedures include checks for ease of entry and egress to the office

      Exit doors are able to be opened by all occupants

      The evacuation point is clearly marked by a sign

The business identifies guests who need additional assistance should an emergency occur by:
Through ongoing training in customer service, risk management protocols and emergency procedures.

The procedure for assisting guests who need assisted rescue is:
The Office Manager will be responsible for marshalling staff, volunteers, and any other person in the BTF office to the appropriate exit and to do a head count at the Evacuation Assembly Point. If the Office Manager is not in the building at the time, then the Events Manager will take this responsibility. In the event that neither is in the office at the time, the responsibility will fall to the most senior person at the time.