ATIC Accessibility

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Overview

General

Accommodation

Common Areas

Food & Drink

Events

Business Overview

The business has the following products/services available

Accommodation

Food and Drink

Event

Our business caters for the following disability types:

Limited mobility

Wheelchairs or mobility scooters

Food allergies or intolerances

Cognitive or people on the Autism Spectrum

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Our website supports Screen Readers

Our forms have high contract boxes and submit boxes

Emergency Management

Emergency and evacuation procedures are explained on arrival

Exit signs are clear and easy to see

Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
Keep pathways clear – no furniture, boxes, or clutter in exit routes. Don’t block doors – exits must open fully and remain unlocked during occupancy. Maintain signage & lighting – ensure exit signs and emergency lights work. Inspect regularly – check routes before events and during daily ops. Train staff – everyone should know to keep exits clear and report obstructions.

Exits and access to exists are greater than 900mm

Exit doors are able to be opened by all occupants

Exits to the emergency evacuation point does not include stairways

The evacuation point is clearly marked by a sign

The business identifies guests who need additional assistance should an emergency occur by:
Asking at booking/check-in if any mobility, visual, hearing, or other support needs exist. Noting requirements discreetly in the reservation system for staff awareness. Observing during stay for anyone who may require help evacuating. Communicating clearly with tour leaders or group organisers about guest needs.

The procedure for assisting guests who need assisted rescue is:
Assign a trained staff member, communicate calmly, use the nearest accessible exit with aids if needed, alert emergency services, and stay with the guest until safe.

Guests with disabilities are noted in the guest log book for emergency and evacuation purposes

Communications

An accessibility guide is available on the website

https://www.mountwilliamstation.com/faqs/

Our business offers the following alternative communication methods

Plain English

Not specified

There is easy to read signage and information (e.g. menus and emergency information)

Guide Dog and Service Animals

The business provides a secure area with shade and water for service animals

The business provides a toilet area for service animals

Bowls, bedding, etc. are provided for service animals

The business provides the following services for services animals:
Not specified

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

Booking information and websites are compatible with screen readers

There is a reception/public entryway.

Seating available at reception

A lower counter at reception/ticket office

Lighting in the reception area is even and glare free

We are not doing the "classic" check in. We gather all information required prior to arrival so we can show our guests around instead of asking them for admin duties

Information and maps are available in written form

A familiarisation tour

Keys are available for each guest

Luggage assistance

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We do not conduct a “classic” check-in. All required information is gathered prior to arrival, allowing us to welcome guests with a property tour rather than administrative tasks. We request an ETA in advance so staff can be scheduled accordingly, ensuring there is usually no wait time. For guests with fatigue-related needs, this process eliminates prolonged standing, and staff can provide direct assistance as required.

Cognitive Impairment Support

Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Level or ramped access from the car park to the entrance

Internal Spaces

Tableware/glassware contrast with the table surface or table cloth

External Paths

External paths of travel have the following amenities are in place

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)

Pathways are wider than 900mm

There 3 successive steps or less on any path or at any doorway

Ramps

Ramps have the following amenities are in place

There are ramps.

All fixed ramps are 1:14 or less

Hand rails are fitted

Long ramps (more than 10m) are 1:20 or less

Ramps have a raised edge of at least 100mm

Public Toilets/Adult change facilities

Public Toilets/Adult change facilities have the following amenities are in place

There is an accessible toilet for public use

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

The toilet seat is 460mm above the floor

The toilet seat of a contrasting colour to the floor

The toilet seat is460mm above the floor

Bedrooms

The bedrooms have the following facilities/amenities in place

There are 2 rooms available to guests who use a wheelchair

Bedroom furniture can be re-arranged on request

Not specified

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Room Amenities

There is contrast between the walls, skirtings, floor and furniture

There is a clear path through the room

The edges of all furniture and fixtures are rounded

Wardrobe handles are a contrasting colour to the doors and draws

Housekeeping procedures instruct staff not to reposition furniture that has been moved

Doors open fully against the adjoining wall

There is a clear opening at least 850mm wide

There luggage racks for at least two suitcases

There at least one chair with rigid arms

Wardrobe and drawer handles are easy to grip

The bedside lamp switch is easy to reach from the bed

There is at least 850mm clear space beside the bed

The bed height is no higher than 680mm from the floor

There is at least 130mm clearance under the bed

The business offers a range of non-allergenic bedding

Non-allergenic cleaning products are used

Bathrooms

The bathrooms have the following facilities/amenities in place

All heating appliances and hot water pipes are protected or insulated

All shower, bath and basin taps are clearly differentiated between hot and cold

Fixtures and fittings have rounded edges

The hot water is thermostatically controlled to 41 degrees

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

There is a minimum of 1400mm of clear space in front of the toilet

The toilet seat is a contrasting colour to the floor

The toilet seat is 460mm above the floor

Barr Smith Master (4)

EJI-MW-NOV22s-279

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Swimming pools, spas and waterparks

The following swimming pools, spas and waterparks amenities are available

Unisex change facilities with an accessible toilet

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Parks and gardens

The following parks and gardens amenities are available

Accessible toilets

Seats are provided at regular intervals

Accessible picnic tables

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In addition, the following further information can assist guests

There are no stairs in the garden, it is all on one level. The Bluestone Stables, where the toilets are located, are signed in the garden. We have additional signage for events, when outdoor areas are more used. We know ahead of events, if there will be someone with accessibility needs.

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Dining Spaces

The dining spaces have the following facilities/amenities in place

The entrance has level access

The doorway is at least 850mm wide

There is level access through the dining area

Chairs are moveable to allow for wheelchairs to be seated at the tables

All glass doors and full height windows have contrast markings

There are areas of full lighting

There are Plain English menus

There is an accessible toilet

Our business caters for the following dietary requirements

Sugar free (diabetic)

Gluten free (celiac)

Lactose free (dairy free)

Low fat and fibre with no gastric content

Low potassium

Low sodium

Nut free

Additive free

Organic

Vegetarian

Vegan

Kosher

Halal

There are procedures in place to avoid cross-contamination of food products

Procedures to Avoid Cross-Contamination of Food ProductsSeparate preparation areas, chopping boards, and utensils for raw and cooked foods.Colour-coded equipment for allergens (e.g., gluten-free, nut-free).Thorough cleaning and sanitising of surfaces and tools between tasks.Staff trained in allergen awareness and safe food handling.Clearly labelled ingredient storage to prevent accidental mixing.Allergen-specific meals prepared and plated separately, with separate service utensils.

There is a sample menu available online

Sample menu is available here -
https://www.mountwilliamstation.com/food/

Mount William Station_Phil Hocking

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Events

Events have the following facilities/amenities in place

There is step free access throughout the venue

All ancillary areas are step free e.g. breakout rooms, dining areas, outside areas and exhibition spaces

All stage areas including speaker platforms are accessible

A low height lectern is available

Accessible toilets are available at the venue

There is clear signage throughout the venue including accessible routes and accessible facilities

There is good circulation space with the number of people expected to allow people with a disability to move around freely

Accessible car parking is available

Quiet rooms, marquees or spaces are available